Customer Support Consultant - Superannuation | Sydney CBD

The Opportunity We are seeking an experienced Customer Support Consultant to join a well-established superannuation organisation, supporting members with their superannuation and retirement-related enquiries. This is a great opportunity for someone with a background in superannuation customer service who enjoys helping people, resolving enquiries and delivering a positive member experience. Key Responsibilities

- Respond to member enquiries relating to superannuation, retirement and account information.
- Assist members with account maintenance, transactions and general requests.
- Manage complaints and resolve complex enquiries professionally.
- Provide accurate information while ensuring compliance with relevant policies and procedures.
- Identify member needs and refer enquiries to specialist teams where required.
- Maintain accurate records across internal systems.

About You
- Minimum 2 years' experience in superannuation customer service or member support.
- Solid communication and customer service skills, particularly over the phone.




- Experience handling complaints, escalations and sensitive customer enquiries.
- Strong attention to detail and the ability to manage a high volume of enquiries.
- Confident using CRM systems and multiple computer platforms.
- Unrestricted Australian working rights.

What's on Offer?
- Sydney CBD office location.
- Flexible working arrangement with 4 days working from home and 1 day in the office.
- Opportunity to join an established organisation within the superannuation sector.
- Supportive team environment with a strong focus on member experience.

Apply Now If you have a background in superannuation customer service and are looking for your next opportunity, we'd love to hear from you. Apply now for a confidential discussion.
Additional information

- high-performing superannuation fund known for its strong reputation
- 4 days working from home and 1 day in the Sydney CBD office.
- Annual Salary increase

📌 Customer Support - Superannuation (Sydney)
🏢 Rubix Solutions
📍 Sydney