The Customer Service & Workshop Support is responsible for providing a skilled and welcoming customer experience while ensuring the smooth daily operation of the workshop.The versatile schedule position combines customer service, administration, job scheduling and hands-on workshop support.
The successful employee will be trusted to independently manage routine daily operations, communicate with technicians and customers, and ensure vehicles progress efficiently from initial enquiry through to final handover.NO EXPERIENCE NECESSARY - ALL TRAINING PROVIDEDKey responsibilitiesAnswer incoming telephone calls and customer enquiriesRespond to email, website and social media enquiriesProvide accurate quotes using approved pricing guidesConvert enquiries into confirmed bookingsManage the ServiceM8 booking calendarCreate and maintain accurate customer and vehicle recordsConfirm bookings and send appointment remindersPrepare job cards and customer documentationProcess invoices,



customer payments and receiptsCoordinate vehicle arrivals and technician job allocations within approved prioritiesAbout youStrong customer service and communication skillsConfident computer and administration skillsAbility to organize multiple jobs and changing prioritiesAttention to detail and accurate recordkeepingAbility to work independentlyProfessional and friendly mannerWillingness to perform practical workshop dutiesCurrent driver's license appropriate for vehicles you are authorized to moveCommitment to workplace safety and customer vehicle careAbout usEmerald Tint & Protect is located in Emerald, Queensland.
We are a family run business with a vision for growth and we are looking for the right team members who will embody our culture and come along on the journey with us.
We are a respectful, flexible and appreciative employer.
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📌 Customer Service / Workshop Support Emerald
🏢 Emerald Tint and Protect
📍 Emerald