Senior Complaints Leader — Idr & Escalations Melbourne

Senior Complaints Leader — Idr & Escalations Melbourne

01 Nov
|
Assurant
|
Melbourne

01 Nov

Assurant

Melbourne

Assurant in Hawthorn East seeks a Complaints Team Leader to oversee complex complaints, coach a team of Officers, and ensure regulatory compliance.
You will resolve escalated claims, make final IDR decisions, and drive improvements across the complaints function in a hybrid work workplace.
Join a diverse team and lead initiatives that improve customer outcomes while meeting SLAs and KPIs.
Prior regulatory exposure and leadership skills are highly valued.
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📌 Senior Complaints Leader — Idr & Escalations Melbourne
🏢 Assurant
📍 Melbourne

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