02 Nov
|
Australian Financial Complaints Authority
|
Melbourne
02 Nov
Australian Financial Complaints Authority
Melbourne
The Australian Financial Complaints Authority (AFCA) in Melbourne is seeking a Senior Dispute Resolution Specialist to lead the investigation and resolution of complex scam complaints. You will build strategies, mentor colleagues, and support consumers through challenging processes with a trauma-informed, human-centred approach.
You will manage multi‑entity cases, negotiate and conciliate for fair outcomes, and contribute to continuous improvement of our complaints framework while upholding
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📌 Senior Dispute Resolution Specialist – Hybrid Work (Melbourne)
🏢 Australian Financial Complaints Authority
📍 Melbourne