Demem Pump Group is seeking a proactive, hands-on Office & Operations Assistant to join our team.

This dynamic, hybrid role sits at the intersection of administration, customer service, and workshop logistics. You will be instrumental in supporting day-to-day business operations-coordinating service jobs, managing freight, supporting sales and marketing initiatives, and lending a hand in the warehouse when required.

Key Responsibilities

Office Administration & Customer Support

- Manage incoming phone enquiries and greet walk-in clients, qualifying customer needs and delivering solutions.
- Prepare customer quotes, provide updates on repairs, and process warranty claims.
- Perform daily administrative duties, including data entry, correspondence, and general office coordination.

Service Coordination & Logistics

- Log and track service jobs within our workflow management software.
- Liaise with supply partners to order replacement parts and prepare documentation for workshop technicians.
- Coordinate incoming and outgoing freight using digital despatch platforms.
- Assist with inventory tracking and parts allocation.

Warehouse & Workshop Support

- Supervise and assist with the loading/unloading of delivery vehicles as required.




- Provide ad-hoc assistance in the workshop and warehouse during peak periods.

Sales & Marketing Assistance

- Maintain and update the CRM/marketing database.
- Support ongoing business development and promotional campaigns.

About You

- Technical Aptitude: Mechanically minded with strong practical problem-solving capabilities. Background in water treatment, fluid handling, or construction hardware is highly regarded.
- Organisational Skills: High attention to detail with proven time-management skills and the ability to meet deadlines in a fast-paced environment.
- Communication & Interpersonal Skills: Professional, energetic, and customer-focused approach across phone, email, and face-to-face interactions.
- Digital Literacy: Proficient in the Microsoft Office suite, up-to-date web apps, and workflow/job management platforms. Prior experience with accounting software (e.g., Xero or MYOB) is a strong advantage.
- Licence: Current, valid Australian Driver's Licence.
- Work Ethic: A self-starter who demonstrates initiative and is comfortable wearing multiple hats across office and workshop environments.

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📌 Office & Administration Assistant (Wodonga)
🏢 De.mem-Stevco
📍 Wodonga