02 Nov
|
Australian Financial Complaints Authority
|
Sydney
02 Nov
Australian Financial Complaints Authority
Sydney
AFCA in Sydney is seeking a Dispute Resolution Specialist to investigate and resolve scam complaints under the Scams Prevention Framework. You will reconstruct the scam and related transactions, assess conduct against obligations, and reach fair outcomes through negotiation, conciliation or a preliminary assessment.
You will manage a caseload, engage with consumers, assess SPF obligations, collaborate with senior leads, and document findings with confidentiality and trauma-informed communication.
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📌 Dispute Resolution Specialist - Scams Prevention (Hybrid) (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney