Position Title: SENIOR CUSTOMER CARE PARTNER

Team: Customer Care - Sales and Marketing

Location: Clayton, Victoria

Reports to: Customer Care Team Leader

Join the Tibaldi team as a full-time Senior Customer Care Partner based in Clayton Victoria.

Our Story

Founded in 1934, the Tibaldi family of butchers had a dream to provide Australian’s with only the finest cuts of meats processed the traditional way using authentic Italian recipes.

Over 90 years later not much has changed. Today, Tibaldi are a major supplier to the retail and food service industry across Australia. The company’s state of the art facilities in Clayton excels industry standards using leading technology.

The product range spans across traditional Italian salami, ham, bacon, traditional smallgoods, fresh meat including a range of Outdoor Bred pork.

That’s Tradition. That’s Tibaldi.

Your Story

As a Senior Customer Care Partner at Tibaldi you will be part of the Sales and Marketing team based in Clayton, Victoria and will be involved in:

Foster a culture of positive and open communication within the team to maintain a transparent understanding of the Customer Care purpose, and strategy.

Analyse results and performance, and determine strategies to improve growth, retention, Customer Care capability and performance.

Contribute to creating & maintaining a motivated, committed, and productive workplace that aligns to Tibaldi values and behaviours.

Support the Customer Care team to meet its objectives and service level KPIs.





Identify key areas for continuous improvement opportunities and work with relevant internal stakeholders to achieve continuous improvement objectives.

Monitor customer sales order progress and ensure that the team and customers are kept fully informed regarding any supply & transport issues.

Monitor all products to ensure FIFO is maintained and advise internal team of any shelf life issues.

Monitor customer satisfaction and ensure that any customer complaints, debtor or other issues are resolved in an appropriate and timely manner.

Take an active role in improving the business by participating in programs, projects and initiatives.

As part of the Customer Care team:

- You will use your Customer Service Experience & FMCG knowledge to respond promptly to customer enquiries
- You will be detail oriented, problem-solving and use your analytical abilities everyday
- You will use your outstanding verbal and written communication skills
- You will be a role model for all aspects of OH&S;
- You will be an enthusiastic, self-motivated individual who thrives within a team environment

As part of our Tibaldi team you will be able to:

- Participate in our Tibaldi Team Product Orders program that enables you to purchase our products at a below-retail price
- Access free on-site car parking
- Access our Employee Assistance Program (EAP)
- Participate in training and development courses tailored to your needs; both on-site and off-site.

Pre-Employment Medical

A pre-employment medical may form part of the recruitment process, including a drug and alcohol screening.

Leading Australian smallgoods manufacture based in Clayton, Victoria and serving the world with quality smallgoods that have been enjoyed since 1934.

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📌 SENIOR CUSTOMER CARE PARTNER (Melbourne)
🏢 Tibaldi (Aust
📍 Melbourne