Australian Citizenship and ability to obtain a Baseline Security ClearanceBe part of a global leader in medical, security and travel risk management servicesDrive Operational Excellence and Service PerformanceLead the delivery of Defence healthcare services across multiple locations, driving operational excellence, workforce performance and service outcomes.The CompanyInternational SOS has a proven record across Australia and the Pacific region, combining global healthcare expertise with a deep understanding of the unique medical requirements for military operations, humanitarian relief and multilateral exercises. With on-demand capability, operational experience across the region, and the ability to engage large-scale distributed workforces; International SOS integrates seamlessly with uniformed capability, offering agile solutions that adapt to domestic and expeditionary military requirements. Globally recognised for our unique expertise, we offer fantastic opportunities to make a meaningful impact, providing care where others can't.About the roleWorking closely with senior stakeholders, the Program Head of Operations will drive service delivery, quality, governance, risk management and continuous improvement while overseeing a high-performing operations team. Key responsibilities include:Oversee healthcare service delivery across multiple locations, ensuring quality, compliance and contract performanceDrive operational performance, workforce planning, recruitment logistics and service coverageBuild strong relationships with Defence and key stakeholdersOversee governance, WHS, risk management and audit readinessManage budgets, identify efficiencies and support contract growthGuide and develop high-performing operational teamsAbout you5+ years' operations experience,



including 3+ years in senior management, with proven success leading large-scale service delivery and workforce managementBackground in workforce management, recruitment and logistics, with agency recruitment experience highly regardedDefence industry experience preferred, with exposure to corporate environments advantageousExperience managing operational risk, compliance requirements and budgetsExperience working in quick-paced operations and recruitment environments, with strong communication, reporting and problem-solving skillsRelevant tertiary qualification; current driver's licence highly desirableBenefitsContribute to a purpose-led organisation that helps clients protect their people while strengthening organisational resilienceOpportunities to expand your career in a multinational company with consistent growthOngoing training and development opportunitiesEnjoy rewards for your contributions, including service awardsOption to purchase additional annual leave and paid volunteering daysExclusive discounts on health insurance, airlines, technology, and moreReady to manage critical healthcare operations and make a lasting impact across a national Defence program? Apply now!Please note: Only suitable shortlisted candidates will be contacted.At International SOS, we cultivate a supportive atmosphere where everyone can thrive. We encourage applicants from all ages and backgrounds, including Aboriginal and Torres Strait Islander peoples, disabled people, diverse genders, cultures, and languages, LGBTQIA+ identities, neurodivergent individuals and veterans to apply. We value your unique perspectives and skills through our dedication to respect and care. As a truly global organisation; we operate in over 91 countries, with multicultural employees speaking over 100 languages and dialects.

📌 Head of Operations (Canberra)
🏢 International Sos
📍 Canberra