Job Type: Full-time

Job Description Customer Experience & Support Officer Your recent company Join a well-established organisation dedicated to delivering high-quality services to the community. This is an excellent opportunity to join a collaborative and customer-focused team where you'll play a key role in supporting day-to-day operations and ensuring exceptional service delivery.Your new role As a Customer Experience & Support Officer, you will provide both administration and customer support services within a busy department. Working closely with a range of internal stakeholders, you will manage enquiries, prepare correspondence, maintain records, and assist with operational activities to ensure efficient service delivery. Key duties will include: Managing customer enquiries and requests through to resolution Providing high-level administrative support Maintaining accurate records and databases Preparing correspondence, reports, and documentation Liaising with internal and external stakeholders Supporting day-to-day operational activities and process improvements What you'll need to succeed To be successful in this role, you will possess:



Previous administration experience Strong customer service and stakeholder management skills Excellent written and verbal communication skills Strong organisational skills with the ability to manage competing priorities High attention to detail and accuracy Proficiency in Microsoft Office Suite A proactive and team-focused approach What you'll get in return Competitive rate of $44.44 per hour + super Full-time hours, Monday to Friday (35 hours per week) Great work-life balance with no weekend work Diverse and engaging role with a mix of administration and customer service responsibilities Supportive and collaborative team environment Immediate start available Temporary contract through to October 2026 What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now. If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion on your career. #

📌 Customer Experience & Support Officer (Sydney)
🏢 Hays
📍 Sydney