02 Nov
|
Australian Financial Complaints Authority
|
Sydney
02 Nov
Australian Financial Complaints Authority
Sydney
AFCA is seeking an Assessment Specialist to provide the critical first assessment of scam complaints, establish what has occurred, identify the regulated entities involved and determine jurisdiction under the Scams Prevention Framework. You will assess urgency and ensure information is handed over to the right team to progress the case.
You will deliver a caring, trauma-informed experience, triage issues, manage conversations with entities and distressed customers, and identify gaps in
#J-18808-Ljbffr
📌 Scams Assessment Specialist — Hybrid & Flexible Leave (Sydney)
🏢 Australian Financial Complaints Authority
📍 Sydney