Hanging Tree Wines is a respected winery located in the heart of the Hunter Valley wine region. We are dedicated to crafting exceptional wines and providing an outstanding experience for our visitors. Our cellar door is a welcoming space where wine enthusiasts and curious guests alike can discover our carefully curated collection, learn about our winemaking process, and enjoy the warm hospitality that defines our brand. We take pride in our commitment to quality, authenticity, and creating memorable experiences for every guest who walks through our doors.

About the role

We are seeking enthusiastic and personable Cellar Door Staff to join our team on a casual basis. This is a fantastic opportunity to be part of the vibrant hospitality and tourism industry at one of the Hunter Valley's distinguished wineries. Based in Pokolbin, NSW, you will be the face of Hanging Tree Wines, welcoming guests, showcasing our products, and delivering exceptional customer service. This role is perfect for individuals who are flexible, adaptable, and passionate about wine and hospitality.

Key responsibilities

Greeting and welcoming guests to the cellar door with genuine warmth and professionalism

Providing knowledgeable recommendations and information about our wine range and tasting notes

Conducting wine tastings and guiding guests through the tasting experience

Processing sales transactions efficiently and accurately using point-of-sale systems

Handling customer inquiries and providing exceptional service to ensure guest satisfaction

Maintaining a clean, organised and inviting cellar door environment

Assisting with promotional activities and events as required





Building relationships with regular customers and encouraging repeat visits

Following all health, safety and hygiene protocols

What we're looking for

Strong interpersonal and communication skills with the ability to engage guests from diverse backgrounds

A genuine passion for wine, hospitality, or a willingness to learn about our products

Previous customer service or hospitality experience (desirable but not essential for the right candidate)

A friendly, positive attitude and professional demeanour

Reliability and flexibility to work casual shifts, including weekends and public holidays

Ability to work independently and as part of a team

Basic numeracy skills and comfort using technology and point-of-sale systems

Full working rights in Australia and a valid RSA (Responsible Service of Alcohol) certificate or willingness to obtain one

A keen interest in providing exceptional customer experiences

What we offer

As a casual team member at Hanging Tree Wines, you will enjoy the opportunity to work in a dynamic and welcoming environment within one of Australia's premier wine regions. We offer adaptable working arrangements that allow you to balance your other commitments, along with an attractive hourly rate. Our team is supportive and collaborative, and we invest in the development of our staff through wine knowledge training and customer service coaching. You will have the chance to be part of a passionate team, meet interesting people from around the world, and develop valuable skills in hospitality and wine retail. We also offer staff discounts on our wine range and other complimentary benefits.

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📌 Cellar Door Staff - Casual Positions (Pokolbin)
🏢 Hanging Tree Wines
📍 Pokolbin