Courtyard by Marriott – West Melbourne VIC

Our jobs aren't just about putting food on the table or serving guests during a banquet or event. Instead, we want to build an experience that is memorable and unique – with food and drinks on the side. Our F&B; Service Experts is skilled in a wide range of event functions and able to take the initiative and deliver a wide range of services to make sure that guests' experience is well taken care of from start to finish. Whether setting tables and event materials communicating with the kitchen, interacting and serving guests, or cleaning work areas and supplies, the F&B; Service Expert makes transactions feel like part of the experience.

Key responsibilities

Welcome and acknowledge each guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible

Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible

Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process to resolve issues, delight, and build trust

Maintain cleanliness of work and guest areas by clearing, collecting and returning food and beverage items to proper area, practicing clean-as-you-go procedures

Communicate additional meal requirements, allergies, dietary needs, and special requests with the respective kitchens,



and ensure guests' orders are delivered

Set tables according to type of event and service standards, including types of linens, glassware, plate/chinaware, and silver/flatware, ensuring all supplies meet quality standards

Retrieve and deliver food and beverage orders in a timely manner

Follow appropriate procedures for serving alcohol, follow local Training & Guidance process, and all states & local laws for serving alcohol responsibly

Have sound knowledge of outlets food and beverage menus and daily specials and can clearly explain these to the outlet's patrons

Process all payment methods in accordance with accounting procedures and policies

About you

Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment

Ensure uniform, nametags, and personal appearance are clean, hygienic, qualified and in compliance with company policies and procedures

Complete appropriate safety training and certifications to perform work tasks

Support all colleagues and treat them with dignity and respect

Develop and maintain positive and productive working relationships with other employees and departments

Comply with quality assurance expectations and Brand standards

About us

Marriott International, Inc. is a global hospitality company operating F&B; Outlets, Event Services, and In-room Dining departments.

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📌 F&B All Rounder (Melbourne)
🏢 Courtyard by Marriott
📍 Melbourne