City FM Australia (City) provide world leading Facilities Management, Engineering and Energy solutions which ensure safe, successful and sustainable outcomes, on time and on budgetfor our partners.

The Opportunity:

This role offers an enthusiastic,motivated and ambitious customer service representative an opportunity to join a quick paced, professional team taking your career to the next level by supporting our valued customer, Coles.

This is a Full-time 6 month fixed term opportunity working Monday - Friday between 7am and 7pm on a rotating roster.

Why you want to work for our team:

- Workingwithin a custom designed modern building with free on- site secure parking
- Supportive, funand encouraging team earning above award wage
- Career progressionmaking use of our extensive learning and developmentprogram.
- Discounts Hub with exclusive discounts across major Australian retailers

Your key responsibilities will include:





- Effectively manage a high volume of both inbound/outbound calls.
- Resolve, manage and escalat problems logged by our customers.
- Accurately capture data and work to realistic KPI's.
- Provide exceptional service at every opportunity by building relationships and rapport with your customer, both internal and external.

You willbe requiredto:

- 12 months experience working on a helpdesk/call centre-Preferred.
- Exceptional customer service focus.
- Excellent communication skills, both written and verbal.
- Strong attention to detail.
- Attend 2 weeks on site paid training

If you would like to be part of a growing Australian Facilities Management business, we would love to hear from you.

City is an Equal Opportunity Employer who supports and encourages the diverse needs of each individual Team Member.

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📌 Customer Service Advisor (Moe)
🏢 Cityfm
📍 Moe