We are seeking a hands-on and customer-focused Internal Sales Representative to join the team in Fairfield, VIC. This is a wide-ranging role suited to someone who enjoys helping customers, handling inbound enquiries and being a general support across the business.

THE COMPANY

Our client is an established Australian-owned business based in Fairfield, Victoria, specialising in supplying tailored industrial product solutions to a diverse range of industries, including manufacturing, transport, automotive and government.

THE ROLE

- Answer inbound phone calls and respond to customer enquiries.
- Manage inbound email enquiries and provide timely follow-ups.
- Understand customer requirements and assist with identifying suitable industrial products and solutions.
- Provide basic technical product support and guidance.
- Prepare quotations, process orders, and follow up on customer requests.
- Assist with logistics coordination, including deliveries and order updates.
- Provide general administrative support across the business.




- Work closely with internal teams to ensure customer orders and requirements are managed efficiently.
- Be a reliable all-round support to the wider business as needed.

THE CANDIDATE

To be successful in this role, you will have:

- Experience in a customer service or support role.
- Strong communication skills and confidence handling phone and email enquiries.
- A customer-focused approach and the ability to understand customer requirements.
- Good attention to detail and organisational skills.
- The ability to learn technical products and provide practical solutions.
- A proactive, hands-on attitude and willingness to assist across different areas of the business.

WHAT’S ON OFFER

- Join an established Australian-owned manufacturer and supplier.
- A varied role with exposure to internal sales, customer service, technical support and logistics.
- Opportunity to become a valued all-round member of the business.
- Salary is up to $75,000 to $80,000 + Super.

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📌 Internal Technical Sales - Melbourne
🏢 Talent Forge
📍 Melbourne