Department of Treasury and Finance
Job reference: 862959
Location: 5000 - ADELAIDE
Job status: Short Term Contract
Eligibility: Open to Everyone

- Join a resilient, high performing call centre team with a fun, inclusive and supportive culture
- November 2026 commencement, salary of $66,442 + super + benefits
- Full-time roles based in the CBD, with WFH and flexible working arrangements possible after probation.

Are you a confident communicator who wants to join our busy, customer-focussed, friendly and supportive Call Centre team? RevenueSA is an organisation where the culture is one that welcomes all and we embrace inclusion, flexibility and diversity. We value our people and work to support the skills, knowledge and capability of our staff.

We are seeking resilient, dedicated and detail-oriented Taxation Officers to play a crucial role in providing outstanding service to our customers.

What we offer:

- Flexible working options
- Salary packaging options
- Discounted gym membership
- Supportive career development opportunities
- Employee Assistance Program for you and your family
- DTF Be Well Program

Who we are

At the Department of Treasury and Finance (DTF), we’re building a world-class Treasury for South Australia – it’s about the people and the impact we create together.

We’re South Australia’s lead agency for economic, digital and financial policy outcomes. Our work touches every corner of the state, from enabling frontline services to driving digital transformation. And we do it all with one purpose: to make life better for the people who call South Australia home.

About your branch

RevenueSA is a welcoming and inclusive workplace, committed to achieving RevenueSA’s purpose. We are positively engaged, we value each other’s contributions, and we share our successes and learnings for the benefit of the community we serve.

We aim to attract the best people to our department and invest in their development. It is crucial that our culture positions us as an employer of choice and enables our people to perform at their best.

For more information on the benefits of working for RevenueSA, please go to Careers | RevenueSA

What you will do

If you are someone who enjoys a fast-paced,



front-line customer service environment, is self-motivated and appreciates the diversity of our core work, then this role may be for you.

We have multiple Full-Time roles available covering our core business hours being 8.30am - 5.00pm Monday to Friday.

This role will see you as the first point of contact, answering inbound queries from our customers (taxpayers) and members of the public in our call centre team, including:

- Managing inbound calls and emails to provide excellent customer service to members of the public in relation to RevenueSA’s functions and customer applications for all tax lines;
- Interpreting and explaining legislation, policy, procedures or data through the application of best practice procedures to process a variety of applications to achieve successful outcomes for RevenueSA and our customers;
- Ensuring compliance with relevant government legislation, policies and procedures and identifying errors, inconsistencies or information gaps.

Remuneration: ASO2 – Salary Range ($66,442 - $69,504 p.a.) + 12% Super

What your bring?

To be successful in the role, you will preferably have:

- Excellent verbal and written communication skills and have confident and competent interpersonal capabilities with a team orientated focus.
- A commitment to customer service excellence, and managing difficult interactions while remaining calm and positive under pressure.
- Ability to undertake a diverse range of tasks concurrently, and prioritise administration tasks to meet deadlines.
- Experience with Microsoft Office, particularly Word and Excel, working across multiple technologies or systems and data entry or processing.
- Experience in a related industry or call centre experience will be highly regarded, but not essential.

We pride ourselves on ensuring our staff succeed, and as such,



RevenueSA will provide a thorough and structured training and induction program. If you have a positive, can-do attitude, are a great team player, an ability to show empathy to customers and are open to feedback and coaching to be the best version of yourself, then we want to hear from you.

Application Instructions

Click ‘Apply Now’ to:

1. Submit your current CV.

2. Tell us about your suitability for the role (maximum one-page cover letter or responses to targeted questions, depending on the role requirements)

3. Complete and attach the Pre-Employment Declaration

Previous applicants need not apply.

Special Conditions

‘Click’ on the Role Description for full details, including screening requirements and special conditions.

Enquiries

If you’d like to learn more, or for a confidential discussion, please contact

Name: Nicole Christie
Title: Manager, Contact Centre
Tel: 8522 0830

Diversity & Inclusion

We welcome applicants from all backgrounds, identities and lived experiences.

If you have accessibility needs or would like us to make any adjustments at any stage of the process — such as receiving interview questions in advance, versatile interview formats, or accessing materials in alternative formats — please let us know. We’re happy to work with you to understand what will help you perform at your best.

Aboriginal Employment Program

We welcome applications from Aboriginal and Torres Strait Islander people who are interested in building a career at DTF or across the broader South Australian public sector.

Applicants may also choose to join the SA Public Sector Aboriginal Employment Register.
Joining the register is optional and provides access to additional support and employment opportunities across the SA public sector.

Applications close: 15/11/2026 11:45 PM

Attachments:
- AS02 Taxation Officer_Role Statement.pdf
- Pre-Employment-Declaration_240522.pdf

Flexibility Statement
The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.

📌 Taxation Officers (Adelaide)
🏢 Department Of Treasury & Finance
📍 Adelaide