HELP VISITORS FALL IN LOVE WITH THE TOOWOOMBA REGION

- $53,929.44 - $58,352.18 gross per annum, plus 17.5% annual leave loading and up to 12.65% superannuation.
- Permanent Part time position based at the Toowoomba Visitor Information Centre.

About the position

As a Visitor Information Officer, you will be responsible for delivering exceptional customer service and providing financial and administrative support to ensure the smooth day-to-day operations of Toowoomba Visitor Information Centre.

You will contribute to the delivery of high-quality visitor services through the management of visitor information resources, promotion of the region, retail operations, and the supervision and support of volunteers involved in customer service and administrative support roles.

Working collaboratively with paid staff and a diverse team of volunteers, you will contribute to accurate, welcoming, and inspiring visitor experiences that encourage visitors to enjoy the region and return.

In this position, you will work under regular direction.

The fortnightly work pattern for this position is:

- Week 1:
- Wednesday, Thursday and Friday 8:30am - 4:30pm

- Week 2:

- Monday and Tuesday 8:30am - 4:30pm
- Wednesday 8:30am - 3:20pm
- Saturday and Sunday 8:45am - 2:30pm

- During Toowoomba Carnival of Flowers (September/October), you will be required to work four weeks of Full time hours (including weekend hours).

What we offer

- Professional development and learning opportunities.
- Salary sacrificing opportunities to boost your superannuation.
- Corporate discounts on selected private health insurance.
- Active social club – TRC Employee’s Association.
- Access to the Fitness Passport Program - providing access to a wide range of local health, fitness, and leisure facilities with a single membership.
- Free Flu Vaccinations and Skin Checks.




- Employee Assistance Program – free 24 hour nationwide confidential counselling services for employees and their families going through personal or work-related problems.

What you'll bring

- A passion for tourism, events and experiences in the Toowoomba Region.
- The ability to work in a busy, visitor-focused environment.
- Enthusiasm for working with and supporting volunteers.
- Robust customer service, communication and organisational skills.
- Great teamwork skills.
- Current ‘C’ Class Driver’s Licence.
- Senior First Aid Certificate, or willingness to obtain within three (3) months of appointment.

For more information, please refer to the Position Description (Once logged into your Seek account, click the ‘Apply’ button to be redirected to the Toowoomba Regional Council advertisement to access the Position Description and to apply).

How to apply

To apply, please submit two documents:

1. Your current resume; and
2. A two page document that addresses each of the Success Criteria listed in the Position Description. For each criterion:
- Use headings to identify which criterion you are addressing.
- Provide specific examples that demonstrate your skills, experience, and achievements related to that criterion. (Tip: tell us what you did, how you did it, and what the outcome was).





The preferred candidate will be required to undertake a Criminal History Check and a pre-employment medical assessment to assess their ability to perform the genuine occupational requirements of the position.

PLEASE NOTE: Your application may not be considered if you do not follow the instructions outlined above.

Visit our website www.tr.qld.gov.au/jobs for information on how to apply for jobs at Toowoomba Regional Council. Applicants are encouraged to apply online.

For further information

Please contact Joanne Bray - Coordinator Visitor Information Centres - on (07) 4688 6*** within business hours.

Closing date

The closing date for applications is at 11:59pm on Monday, 16 November 2026.

About Council

The Toowoomba region is about rich traditions and bold ambitions. Our long and proud agricultural history has evolved Toowoomba into Australia’s second largest inland city supporting diverse townships in the council area and acting as a service centre for South West Qld and North West NSW. The region is boldly forging new opportunities around the Surat Basin resource sector, education, health, transport and massive infrastructure investments. Growth hasn’t come at the expense of liveability though, with Toowoomba twice voted in the top 5 most family friendly cities in Australia.

Toowoomba Regional Council services a regional population of 178,500 and employs a team of approximately 1,600 staff, dedicated and passionate about delivering excellent customer service to the community, residents and visitors throughout the region. We recognise that our success depends upon attracting and retaining skilled and talented staff and offer a wide variety of interesting challenges and opportunities to develop your career.

Council does not accept unsolicited agency approaches or applications for this or any other vacancy. No response will be provided.

📌 Visitor Information Officer (Toowoomba)
🏢 Toowoomba Regional Council
📍 Toowoomba