Service Advisor & Service Receptionist — Two Opportunities
Downtown Toyota | Morningside, Brisbane

Bring your experience, or start your automotive career with Downtown Toyota.

We’re looking for an experienced Service Advisor and a Service Receptionist to join our Service team.

At Downtown Toyota, we combine the quality, technology and reputation of Toyota with a modern, progressive approach to looking after our people and customers. We embrace new systems, encourage ideas and keep improving how we work, making the service experience easier for customers and helping our team succeed.

Experienced Service Advisor

You’ll be the link between our customers and workshop, taking ownership of the customer experience from arrival through to collection.

Your role will include:

- Understanding customer needs and accurately recording service and repair requirements.

- Explaining recommended work, costs and timeframes, and obtaining approval.

- Working with the workshop and Parts team to coordinate jobs and keep customers informed.

- Managing repair orders, invoicing and follow-up with accuracy and care.

- Building customer relationships through transparent advice and reliable service.

You’ll bring previous Service Advisor experience, sound automotive knowledge and the ability to stay organised in a busy department. Toyota experience is welcome, but experience with another brand is equally valued.

Service Receptionist

You’ll help create a welcoming first impression and keep the department running smoothly through organised bookings, clear communication and reliable administration.

Your role will include:

- Welcoming customers and responding to phone, email and online enquiries.





- Booking service appointments and completing follow-up calls.

- Keeping customer and booking information accurate.

- Supporting our Service Advisors and managers with daily administration.

- Working with the wider team to make each customer’s experience easy.

Reception, administration or customer service experience will be valuable. Automotive experience isn’t essential—you’ll need a professional telephone manner, confidence using computers, attention to detail and a willingness to learn.

Why join Downtown Toyota?

- Represent a respected automotive brand with an evolving range of vehicles and technology.

- Access ongoing training and development relevant to your role.

- Work alongside an experienced Service team, with opportunities to contribute ideas and improve how we operate.

- Join a local dealership backed by the wider Servco network.

Our values guide how we work: Make it Easy. Make it Fun. Be the Difference.

Why join a Servco dealership?

Downtown Toyota is part of Servco Australia, one of Australia’s largest automotive retail dealership groups, with more than 40 dealership locations nationally and over 2,000 team members.

Our parent organisation, Servco Pacific, has been operating since 1919. You’ll join a local dealership team with the backing of an established national and international business committed to developing its people and shaping the future of automotive retail.

Interested?

Apply through SEEK with your résumé and a brief introduction, letting us know whether you’re applying for Service Advisor or Service Receptionist.

We’d love to hear what you could bring to Downtown Toyota.

📌 Service Reception & Advisor (Morningside)
🏢 Downtown Toyota
📍 Morningside