Be a key leader in the management of a newly redeveloped, mid-sized shopping centre in Melbourne’s thriving western suburbs. This vibrant centre features an impressive mix of approximately 80 tenancies, including well-known national brands across retail, food, banking, and professional services, as well as office spaces.

As Centre Manager, you will be responsible for the overall performance, operations, and day-to-day management of the centre. This pivotal role encompasses tenant engagement, customer experience, operational delivery, marketing initiatives, and commercial outcomes.

You will play a critical role in fostering strong tenant relationships, driving foot traffic and sales performance, and ensuring the centre delivers a high-quality, engaging environment for both retailers and customers. With a strong focus on operational excellence, you will ensure the asset is well-maintained, compliant with all relevant legislation, and adheres to best practices in safety and risk management.

This is an exciting prospect for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.

Position Overview

Be a key leader in the management of a newly redeveloped, mid-sized shopping centre in Melbourne’s thriving western suburbs. This vibrant centre features an impressive mix of approximately 80 tenancies, including well-known national brands across retail, food, banking, and professional services, as well as office spaces.

As Centre Manager, you will be responsible for the overall performance, operations, and day-to-day management of the centre. This pivotal role encompasses tenant engagement, customer experience, operational delivery, marketing initiatives, and commercial outcomes.

You will play a critical role in fostering strong tenant relationships, driving foot traffic and sales performance, and ensuring the centre delivers a high-quality, engaging environment for both retailers and customers.



With a strong focus on operational excellence, you will ensure the asset is well-maintained, compliant with all relevant legislation, and adheres to best practices in safety and risk management.

This is an exciting opportunity for a proactive and commercially minded professional to lead a dynamic retail destination and contribute to its continued success and growth.

Key Responsibilities

1. Operational Management

- Oversee day‑to‑day centre operations including security, cleaning, maintenance, and facilities management.

- Ensure the centre complies with all legislative, safety, and operational standards.

- Manage contractor performance, service agreements, and procurement activities.

- Oversee risk management, incident reporting, and emergency procedures.

2. Tenant & Stakeholder Management

- Act as the on-site contact for tenants, fostering positive relationships and supporting retailer performance.

- Manage lease obligations, tenancy fit‑outs & refurbishments, tenancy disputes, and operational queries.

- Work closely with leasing teams to support tenant mix strategy, renewals, and new leasing opportunities.

- Build strong relationships with local authorities, community groups, and key commercial partners.

3. Financial & Commercial Management

- Provide feedback and input in relation to operating budgets, capital expenditure budgets, and forecasting.

- Suggest revenue opportunities, cost efficiencies, and profitability.

- Monitor financial performance and provide regular reporting to senior management or owners.

4. Marketing & Customer Experience

- Oversee centre marketing activities, campaigns,



and events to increase foot traffic and customer engagement.

- Ensure the centre delivers a safe, welcoming, and high‑quality customer experience.

- Analyse customer trends, feedback, and market insights to improve the centre’s performance.

5. Leadership & Team Management

- Lead and develop onsite contractors and team members including operations, admin, customer service, and marketing teams.

- Promote a positive culture focused on customer service, safety, and operational excellence.

- Conduct regular performance reviews and ensure ongoing contractor development.

Skills & Qualifications

Essential

- Proven experience in centre management, commercial property management, or retail asset management.

- Strong understanding of retail operations, facilities management, and leasing processes.

- Excellent communication, negotiation, and relationship‑building skills.

- Financial acumen with experience in budgeting, forecasting, and financial reporting.

- Strong leadership and team‑management capabilities.

- Ability to work in a fast‑paced environment with competing priorities.

- Knowledge of WHS legislation and risk management best practices.

- Understanding of basic leasing practices and have the ability to engage in initial conversation with prospective and current tenants.

Desirable

- Tertiary qualifications in Property, Business, Facilities Management, or a related field.

- Experience with commercial property software systems (e.g. MRI, Cirrus 8).

Key Attributes

- Commercially minded with strong problem‑solving ability.

- Customer‑focused with a passion for delivering memorable experiences.

- Highly organised, proactive, and resilient under pressure.

- Strong collaborator with a professional and approachable manner.

What’s in it for you?

- Be a key part of a close knit team managing a stunningly newly developed Centre

- Competitive salary

#J-18808-Ljbffr

📌 Centre Manager - Shopping Centre (Melbourne)
🏢 Teska Carson
📍 Melbourne