02 Nov
|
Auto & General Australia
|
Brisbane
02 Nov
Auto & General Australia
Brisbane
Auto & General Australia is seeking a Real Time Analyst to monitor, manage and optimise intraday contact centre performance. You will execute real-time strategies to achieve service levels, maximise agent productivity, and respond to fluctuating call volumes.
You will monitor real-time metrics, adjust schedules, routing, and skills, and provide updates to leadership. Prior experience in insurance/financial services is advantageous, with advanced Excel and reporting/dashboard skills.
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📌 Intraday WFM Real-Time Analyst - Optimize Service Levels (Brisbane)
🏢 Auto & General Australia
📍 Brisbane