Location: Domestic Abuse Recovery Service

Salary: £26,996.84 per annum

Hours: 38.6 hours per week (4 on 4 off – 12 hour shifts)

Job Type: Permanent/Fixed Term (female only service)

Shortlisting: 16th November

Interview: 20th November

Why this role would be great for you

As a Night Support Assistant at You Matter, you will be an empathetic and caring individual dedicated to providing unconditional support to those experiencing homelessness and the effects of past traumatic incidents. Your role will involve creating a safe environment that empowers residents to make positive changes in their lives.

Everyone goes through periods of crisis at some point, and some individuals require additional support to navigate these challenging times. Your responsibility will be to assist our clients in a trauma-informed manner, enabling them to progress to more independent living. You will work as part of a team to achieve these goals alongside the person you are supporting, ensuring you always work with a person-centred approach

Domestic Abuse Focus

This role sits within services that support individuals with lived experience of domestic abuse. The postholder will be expected to work in a trauma informed, survivor centred way, recognising the impact of domestic abuse on individuals and families, and responding in a manner that promotes safety, empowerment, and choice.

What your week may look like

To work as part of the Night Support Team

To provide an accommodation-based support service to people within a psychologically informed environment that is underpinned with a Trauma Informed Care approach on waking night shifts

Assist with room checks and support clients in the management of their room and relationships with others and to report any health and safety issues

Assist with new resident welcome process as required into the service and with conducting risk assessments of clients

Motivate and support clients so they realise their goals

Encourage involvement and participation amongst clients in the running and shaping of the service

To input, maintain and update clients electronic records and rent payments on DAVE Housing Management System

To support clients with the taking of prescribed medication in line with medication procedures & processes

Provide clear and accurate information in respect of all clients in line with agreed procedures such as daily handovers ensuring that appropriate information is communicated with the team.

Specific Duties

To monitor clients emotional & mental wellbeing

To socially engage with clients outside of designated timetabled activities to reduce social isolation & promote inclusion

Undertake initial needs & risk assessments

Preparation of room prior to move in being completed

Carry out induction (if needed to) to all recent clients of the service





Completion of of housing benefit application and You Matter License Agreement

Complete the welcome process to the service – which may include supporting with the preparation of food & drink

Carry out evening welfare checks in during every shift

To deal promptly with all serious incidents, complaints and safeguarding/abuse disclosures

To creatively support and engage with clients that have a wide range of complex and challenge support needs

Assisting service users in their personal hygiene and of their room

To support in the turning around & cleaning of void rooms within limited timescales.

Health and Safety

To liaise with all emergency services when necessary

Ensure at all times the safety of yourself and others on the premises in which you work

To conduct nightly Health and Safety checks

To report, log and communicate all incidents to the appropriate people in line with You Matter license agreement

Tackle any nuisance caused by clients behaviour or their visitors, including the consequences of continuing with anti-social behaviour

Conduct welfare checks as specified during the shift

To share information and expertise with the team, covering absence, and working together to provide a high-quality service

To attend and participate in regular team meetings to ensure good communication.

Professional Practice and Development

Attend regular supervision sessions with the Service Manager or Team Leader in accordance with the supervision contract

Maintain good professional practice and ensure ongoing development, through use of supervision and training

Respect the confidentiality of clients using the service and be responsible for the security of personal and confidential information

Carry out all these duties within the organisation’s safety guidelines

Ensure personal records are correctly maintained

Work flexibly to meet the changing needs of the organisation

Undertake any other duties that may be reasonably requested

Flexible and positive approach with all team members

To be committed to learning and personal development both as an individual and as part of a team

Observe and ensure compliance with the Service Code of Conduct including professional boundaries and confidentiality at all times

Ensure adherence to You Matter ‘Visitors’ procedure

Dealing promptly with all complaints in line with You Matter policies and procedures

Uphold and nurture You Matter Equal Opportunities policy of anti-discrimination across all services





Ensure compliance with code of conduct, including professional boundaries and confidentiality at all times.

It is recognised that the association is operating in a dynamic environment and as such this job description may be varied in consultation with the post holder to reflect evolving needs of the business and changing nature of the job.

What we can offer you

Working with You Matter comes will a whole host of benefits. We hope that people will find personal fulfilment and purpose by working with alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, You Matter offers training to support your role and personal development. For a full list of benefits see here: Careers Page | You Matter.

The skills we are looking forEXPERIENCE – A minimum of one year’s experience of working within a hostel setting or similar. Relevant experience in homelessness, housing, health or offending. A minimum of one year’s experience in dealing with front‑line customer service needs. Working experience of maintaining up to date electronic records and calendarsKNOWLEDGE – A working knowledge of providing support. A working knowledge of Health & Safety issues within a hostel setting. A clear understanding of dealing with customers who have complex and challenging behavioural needs. Knowledge of safeguarding protocols. Working knowledge of providing support in accordance with the You Matter equality and diversity strategy and policyCOMMUNICATION – Excellent communication skills and an ability to communicate efficiently. Being able to foster a respectful, cooperative and skilled approach to the people who you work alongside, always ensuring confidentialityEMPATHY and RESPECT – The ability to empower people to make positive changes, showing empathy whilst maintaining professional boundariesORGANISATION – Strong time management and the ability to manage to prioritise tasksCOMPUTER LITERACY – You will be IT literate and have experience of working with multiple software programs such as Microsoft Office and Outlook.

What is a nice to have

Understanding of different cultures and religionsNVQ/L2 in Health and Social Care or equivalentExperience of working within a psychologically informed working environmentKnowledge of housing management and IT databasesAwareness of benefits and how they work including Universal Credit and other welfare systems

You Matter is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.

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📌 Night Support Assistant DARS (Liverpool)
🏢 You Matter
📍 Liverpool