Safety and Response Case Support Worker (Identified)

Please note: This is an Aboriginal Designated Position, classified under ‘special measures’ of section 12 of the Equal Opportunity Act 2010. Only Aboriginal and/or Torres Strait Islander people are eligible to apply.

About BDAC

BDAC is an ACCO (Aboriginal Community Controlled Organisation) registered as a member under the umbrella of VACCHO (Victorian Aboriginal Community Controlled Health Organisation) and represented nationally through NACCHO (National Aboriginal Community Controlled Health Organisation).

BDAC was founded to represent and provide services to Aboriginal and Torres Strait Islander people living on Djaara Country.

BDAC has a responsibility to ensure growth of services, development of our Aboriginal and Torres Strait Islander community, better and improved health outcomes for our people, improved quality of life and be a lead agency in providing self-determination employment and career pathways for Aboriginal people.

What We Are Offering

- Full time
- Fixed term 12 months
- $70,000 - $80,000 annually
- Access to Salary Packaging
- 12% Superannuation
- Supportive work environment
- Ongoing training and development opportunities

About The Position

The BDAC Family Safety Team provide support services for Community members who have been or are currently affected by family violence.

The Safety and Response Case Support Worker will provide a range of supports to a team of Specialist Family Violence Practitioners in conducting administrative, practical, and client-focused activities to ensure services are delivered effectively and responsively.

As a part of the administrative duties, the Safety and Response Case Support Worker will also be responsible for the monitoring, assessment and administration of the Flexible Support Package applications through the Flexible Support Packages Portal.

Applicant must be an Aboriginal and/or Torres Strait Islander person. This is a designated Aboriginal position under Section 12 of the Equal Opportunity Act 2010.

Key Responsibilities





- Provide administrative support to Specialist Family Violence Practitioners and other Family Safety and Healing programs as required
- Assist Practitioners to provide client facing and practical support to Survivors of family violence in a timely and productive manner.
- Participate in meetings at BDAC and with external agencies, including assisting with meeting minutes and supporting Practitioner to follow up meeting actions.
- Provide practical support to Practitioners and families through outreach services, home visits, and transportation assistance.
- Monitoring and administration of the Flexible Support Packages (FSP) Portal
- Completing first assessment of Flexible Support Package Applications
- Assist internal and external staff with accessing the FSP portal and completing applications as required
- Liaise with external partners and services across BDAC to facilitate program information sharing, referral pathways, brokerage support, and access to additional services and supports.
- Support the delivery of therapeutic programs and group-based activities, including assisting with venue setup, pack down, and preparation of resources when required.
- Other duties as delegated by the Family Healing and Response Program Manager or Therapeutic Interventions Team Leader
- Keep accurate and complete records of work activities in accordance with legislative requirements and the Victoria Governments information security and privacy policies and requirements.
- Participate in all training, supervision and consultation activities.

About You

- Knowledge and understanding of Aboriginal cultures and the ACCO environment
- Understanding of the key barriers and challenges experienced by Aboriginal and/or Torres Strait Islander people
- Demonstrated knowledge and understanding of the dynamics, impacts, and effects of family violence on Survivors, children, and families.
- Exceptional computer skills, with the ability to use a range of systems to complete accurate case documentation, data entry, and reporting requirements.
- Experience referring to and collaborating with local service networks and stakeholders.

📌 Safety and Response Case Support Worker (Greater Bendigo City)
🏢 Bendigo and District Aboriginal Cooperative
📍 Greater Bendigo City