Business Change Analyst and Transformation - Policy, Programs and Engagement

The Agency is a national government organisation responsible for delivering major digital transformation initiatives that improve the way services are accessed and delivered across Australia. Working closely with government, industry, healthcare providers, and consumers, the Agency leads programs that drive innovation, improve service delivery, and support better outcomes for Australians.
The Agency offers a collaborative and inclusive work environment where employees are encouraged to contribute ideas, build strong stakeholder relationships, and deliver meaningful outcomes through large-scale national reforms.

About the Team

The National Program Delivery team is responsible for implementing a diverse portfolio of nationally significant programs and projects. The team works across multiple stakeholders to support the successful delivery of digital initiatives, business improvements, and reform activities.
The team operates in a highly collaborative environment, partnering with business areas, government stakeholders, delivery partners, and industry representatives to ensure change is effectively managed and implemented.

About the Role
The Change Analyst supports the successful delivery of large-scale digital transformation programs and projects. Reporting within a fast-paced and collaborative environment, the role focuses on helping stakeholders understand, prepare for, and adopt new systems, processes, and ways of working.
Working closely with project teams, business areas, and external stakeholders, the Change Analyst provides analysis,



coordination, and support across a range of change management activities to ensure successful implementation and adoption of key initiatives.
This is an excellent opportunity for a candidate who enjoys stakeholder engagement, problem-solving, data analysis, and supporting organisational change.
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Key Responsibilities

- Conduct change impact assessments to understand how initiatives affect stakeholders, business processes, and service delivery.
- Identify and analyse stakeholder groups, their needs, and potential barriers to adoption.
- Support the planning and delivery of change management activities across multiple projects and programs.
- Coordinate stakeholder engagement and communication activities.
- Gather and analyse feedback, data, and insights to support decision-making and implementation planning.
- Monitor stakeholder readiness and adoption outcomes.
- Track and report on project progress, risks, issues, and change activities.
- Identify and *escalate* implementation risks and barriers to adoption.
- Prepare reports, briefings, presentations, and stakeholder communications.
- Work closely with project teams and stakeholders to support successful implementation and transition activities.

About the company:





The Agency is a national government organisation responsible for delivering major digital transformation initiatives that improve the way services are accessed and delivered across Australia. Working closely with government, industry, healthcare providers, and consumers, the Agency leads programs that drive innovation, improve service delivery, and support better outcomes for Australians.
The Agency offers a collaborative and inclusive work environment where employees are encouraged to contribute ideas, build strong stakeholder relationships, and deliver meaningful outcomes through large-scale national reforms.

About the Team

The National Program Delivery team is responsible for implementing a diverse portfolio of nationally significant programs and projects. The team works across multiple stakeholders to support the successful delivery of digital initiatives, business improvements, and reform activities.
The team operates in a highly collaborative environment, partnering with business areas, government stakeholders, delivery partners, and industry representatives to ensure change is effectively managed and implemented.

About the Role
The Change Analyst supports the successful delivery of large-scale digital transformation programs and projects. Reporting within a rapid-paced and collaborative environment, the role focuses on helping stakeholders understand, prepare for, and adopt new systems, processes, and ways of working.
Working closely with project teams, business areas, and external stakehold

📌 Business Change Analyst and Transformation (Canberra)
🏢 Chandler Macleod Group
📍 Canberra