Queensland Fertility Group (QFG) | Mackay, QLD

Part-Time Fixed-Term Contract | Maternity Leave Cover

Help create healthy families while delivering exceptional patient care and service.

At Queensland Fertility Group (QFG), part of the Virtus Health network, we're dedicated to helping people create healthy families.

Every day, our teams support patients through one of the most important and emotional journeys of their lives. As an Administration Officer, you'll play a vital role in creating a welcoming, professional and supportive experience for every patient who interacts with our clinic.

We are seeking a compassionate, organised and customer-focused Administration Officer to join our Mackay clinic on a part-time fixed-term contract to cover a period of maternity leave.

Why Join QFG?

- Meaningful work supporting patients on their fertility journey
- Supportive and collaborative clinic culture
- Diverse role combining patient service, administration and healthcare support
- Opportunity to develop specialist healthcare administration experience
- Work with a respected leader in fertility and reproductive healthcare
- Be part of a purpose-driven organisation helping people create healthy families

About the Role

This is much more than a reception or administration role.

You will be a key point of contact for patients, specialists and healthcare professionals, providing exceptional customer service while supporting the efficient operation of the clinic.

Working closely with nurses, patient care coordinators, counsellors and specialists, you'll assist with patient administration, appointment coordination, patient enquiries and clinic operations while maintaining the highest standards of professionalism, confidentiality and care.

Key Responsibilities

- Deliver exceptional patient service face-to-face, over the phone and via email
- Manage patient registrations and maintain accurate patient records




- Schedule and confirm appointments, education sessions and counselling appointments
- Handle patient enquiries in a prompt, professional and compassionate manner
- Process payments, refunds and patient financial enquiries
- Support the administration of genetic material transport and disposal requests
- Assist with the release of medical records and patient documentation
- Maintain clinic records, databases and filing systems
- Liaise with clinical and administrative teams to support effective patient care
- Support general clinic administration and operational activities
- Maintain a welcoming and professional clinic environment

About You

We're looking for someone who genuinely enjoys helping people and takes pride in delivering outstanding customer service.

- Previous administration or customer service experience
- Excellent communication and interpersonal skills
- Strong organisational and time management skills
- High attention to detail and accuracy
- Strong computer literacy and confidence using multiple systems
- Ability to manage competing priorities in a busy environment
- Commitment to professionalism, confidentiality and patient care

Highly Regarded

- Experience in healthcare, medical or specialist practice administration
- Knowledge of Medicare and private health billing processes
- Understanding of patient confidentiality and medical record management
- Certificate III in Health Administration or similar qualification
- Previous fertility, women's health or healthcare experience

What Will Help You Thrive?

You will be:

- Warm, professional and approachable
- Patient-focused and empathetic
- Organised and reliable
- Comfortable working in a fast-paced workplace
- A team player who enjoys supporting colleagues
- Committed to delivering exceptional customer experiences

About Queensland Fertility Group

Queensland Fertility Group is one of Australia's leading fertility providers and proudly part of the Virtu

📌 Administration Officer (Mackay Regional)
🏢 Queensland Fertility Group
📍 Mackay Regional