Lead Legal Solutions Client Adviser

Are you a customer-obsessed advisor who can translate LegalTech capabilities into measurable outcomes across the APAC and Middle East region? We're seeking a Lead Legal Solutions Client Adviser to partner with key customers and prospects, deepen adoption and value realisation and elevate the end-to-end experience across our Legal Solutions and broader Thomson Reuters portfolio.

In this role, you will drive satisfaction and retention by ensuring customers and key prospects understand LegalTech use cases, focusing on increasing product adoption, utilisation and value realisation. Acting as a trusted legal solutions adviser, you will directly engage with clients and prospects to understand their use cases, drive solution adoption and contribute to the continuous improvement of products and customer experience.

About the Role

- Customer and Prospects Legal Solutions Engagement: Lead meetings to understand and document customer use cases, share best practices and advise on embedding strategies.
- Driving Sales and Adoption: Provide training to boost product use and identify opportunities for better utilisation of Thomson Reuters legal solutions and associated platforms.
- Value Realisation: Help measure ROI and guide prospects and customers toward desired outcomes.
- Retention and Expansion: Collaborate with teams to find upsell opportunities and ensure customer satisfaction.
- Customer Advocacy: Promote customer success stories and support long‑term goal planning.
- Collaboration: Work with sales, CSM, marketing and partners across the APAC and Middle East region to develop campaigns and align strategies.
- Product Roadmap: Collect feedback to inform product development and M&A; decisions.
- Thought Leadership: Share insights through papers, events, and community engagement.

About You

- Legal experience and practical knowledge of legal practice.
- Experience in supporting change management and digital transformation efforts.




- Proven customer-centric mindset and commitment to exceptional service.
- In‑depth understanding of legal software technology products.
- Experience in building and maintaining strategic customer relationships.
- Excellent executive‑level verbal and written communication skills.
- Ability to analyze data and solve complex customer challenges.

Additional preferred qualifications include:

- Experience working with cross‑functional and cross‑regional teams.
- Solid understanding of the evolving legal services landscape.
- Experience in project management and delivering technology‑driven initiatives.

What’s in it For You?

- Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office‑based roles while delivering a seamless experience that is digitally and physically connected.
- Flexibility & Work-Life Balance: Flex My Way is a set of supportive workplace policies designed to help manage personal and professional responsibilities, whether caring for family, giving back to the community, or finding time to refresh and reset. This builds upon our flexible work arrangements, including work from anywhere for up to 8 weeks per year, empowering employees to achieve a better work‑life balance.
- Career Development and Growth: By fostering a culture of continuous learning and skill development, we prepare our talent to tackle tomorrow’s challenges and deliver real‑world solutions. Our Grow My Way programming and skills‑first approach ensures you have the tools and knowledge to grow, lead, and thrive in an AI‑enabled future.
- Industry Competitive Benefits: We offer comprehensive benefit plans to include flexible vacation, two company‑wide Mental Health Days off, access to the Headspace app, retirement savings, tuition reimbursement, employee incentive programs, and resources for mental, physical, and financial wellbeing.
- Culture: Globally recognized, award‑winning reputation for inclusion and belonging, flexibility, work‑life balance, and more. We live by our values: Obsess over our Customers, Compet

📌 Lead Legal Solutions Client Adviser (Sydney)
🏢 Thomson Reuters
📍 Sydney