Job Info

Location: TOWNSVILLE CITY, QLD

Salary: $80,001 - $100,000

Job Type: Permanent position | Full time position

Job Description

COMMUNITY SUPPORT WORKER TruCare QLD | Townsville QLD | Full-time Employer: Serving the Youth in Need Queensland Pty Ltd (ABN 40 655 040 412), trading as TruCare QLD Location: Townsville branch — Townsville, QLD 4817 Employment type: Full-time, ongoing Salary: $80,000 – $84,000 per annum plus superannuation, commensurate with experience ABOUT US TruCare QLD is a registered NDIS provider delivering person-centred disability and community support services across Far North and North Queensland, from our branches in Cairns and Townsville.

We support people with disability and young people in need to build independence, achieve their goals and stay connected to their families, cultures and communities. ABOUT THE ROLE Due to the continued growth of our Townsville branch, we are seeking a full-time Community Support Worker to join our team on an ongoing basis. Reporting to the Community Coordinator (Townsville Branch) and the Operations Manager, the successful candidate will deliver direct, person-centred support to NDIS participants in their homes and in the community, including participants from Aboriginal and Torres Strait Islander communities across the Townsville region.

KEY RESPONSIBILITIES

- Assessing participants' needs to plan, develop and implement support, training and skill-building programs, with the guidance and approval of the Community Coordinator.
- Interviewing participants and their families to assess the nature and extent of the services they need, and reporting to the Community Coordinator and Operations Manager.
- Providing direct in-home and community-based support to NDIS participants, including assistance with daily living, personal care and social engagement.
- Supporting participants to attend medical appointments, community activities and recreational programs, to build their independence and wellbeing.
- Assisting participants to develop daily living skills, such as cooking,



budgeting and personal organisation.
- Implementing person-centred and behaviour support plans that respect the dignity, culture and preferences of each participant.
- Working respectfully with Aboriginal and Torres Strait Islander participants, families and communities, and supporting culturally secure service delivery.
- Monitoring participants' progress towards their NDIS goals, maintaining accurate case notes and incident reports, and reporting observations for care planning.
- Liaising with families, guardians, health professionals, support coordinators and other service providers to ensure a holistic approach to participant care.
- Promoting social inclusion and community participation to improve participants' quality of life and mental health.

ESSENTIAL CRITERIA

- A minimum of 2 years' work experience as a Community Support Worker or Disability Support Worker, preferably within a NDIS provider.
- Demonstrated experience in implementing support plans, managing challenging behaviours and maintaining accurate documentation.
- Excellent communication and interpersonal skills, and the ability to empathise and connect with people from diverse backgrounds.
- Strong organisational skills and the ability to work both independently and as part of a team.
- A current NDIS Worker Screening Check (Yellow Card), Blue Card and National Police Check, or willingness to obtain them.
- A current driver's licence.

HIGHLY DESIRABLE CRITERIA

- Certificate IV in Disability Support (or equivalent).
- Diploma of Community Services (or equivalent).
- Experience working with Aboriginal and Torres Strait Islander communities in Queensland.

DESIRABLE CRITERIA

- Current

First Aid and CPR certificates.

- Willingness and availability to work a rotating roster.
- Strong problem-solving skills, with the ability to learn new concepts quickly and work well under pressure.
- A focus on participant outcomes, with sound judgement and leadership skills.

How to apply: Applications open on 02 November 2026 and close on 02 December 2026. Please send your CV to ****@businessnest.com.au. Please include the job role title in your email.

📌 Full Time Community Support Worker (Townsville)
🏢 Business Nest
📍 Townsville