Purpose of Role

We are seeking 2 VIP & VVIP Travel Advisors in Australia.

The VIP & VVIP Travel Advisor delivers exceptional, highly personalized corporate travel service to senior executives, C-suite leaders and other high-profile travelers. Working primarily in Direct Travel’s Avenir platform, the advisor serves as a trusted travel partner, building lasting relationships, anticipating needs and taking ownership of every request through resolution.

This role combines deep travel expertise, confident use of Avenir, exceptional communication, sound judgment, discretion and a commitment to minimizing traveler effort.

Key Roles & Responsibilities

Exceptional Service & Relationship Management

- Deliver responsive, thoughtful and consistent white-glove service tailored to each traveler’s preferences.
- Build trusted relationships with executives, executive assistants, travel arrangers and customer stakeholders.
- Own requests from first contact through completion, proactively communicating updates.
- Anticipate travel disruptions and recommend practical alternatives.
- Handle sensitive, urgent and high-profile requests with professionalism, confidentiality and discretion.

Avenir Platform & Travel Servicing

- Use Avenir to manage traveler profiles, trip requests, reservations and servicing.
- Follow approved workflows for activities requiring GDS, supplier or supporting tools.
- Maintain accurate booking, ticketing, communication and servicing records.
- Manage complex domestic and international air, hotel, ground transportation and rail arrangements.
- Apply expertise in fares, ticketing,



exchanges, refunds and irregular operations.

Service Recovery & Collaboration

- Resolve problems promptly while minimizing handoffs.
- Coordinate with suppliers, internal teams, account management and service leaders.
- Identify opportunities to improve Avenir workflows and the traveler experience.
- Share best practices and support continuity across advisors and shifts.

Key Experience, Knowledge & Skills

Required Qualifications

- Substantial corporate travel advising experience, ideally supporting VIP, VVIP or executive accounts.
- Strong GDS proficiency (Amadeus or Sabre).
- Expertise in complex itineraries, international travel, ticketing and exchanges.
- Ability to learn and confidently navigate Avenir and related technologies.
- Excellent relationship management, communication and problem-solving skills.
- Exceptional attention to detail, sound judgment and composure under pressure.

Preferred Experience

- Direct support of C-suite executives, board members or high-profile travelers.
- Experience delivering white-glove corporate travel service and managing sensitive travel disruptions.

What Success Looks Like

Travelers and arrangers trust their advisor, receive timely and accurate service and feel confident their needs are understood. Success is reflected in service quality, responsiveness, robust relationships and effective issue resolution.

Service Philosophy

Everyone is a VIP. Our service brings that commitment to life through personalized attention, ownership and care.

To apply, please email *****@atpi.com.

📌 VIP & VVIP Travel Advisor, Avenir – Australia
🏢 ATPI
📍 Australia