Lead an established Managed Services business. Own the P&L.; Shape the strategy. Build a high-performing team.

Kaliba are partnering with a well-established Melbourne-based Managed Services Provider to appoint a Managing Director to take full ownership of the company's Managed Services business unit. This is a rare opportunity to lead an established, profitable MSP division, reporting directly to the CEO and playing a key role in the company's future growth.

This isn't a traditional Service Delivery Manager role. You'll have full responsibility for the commercial success, operational performance, client relationships and leadership of the Managed Services division.

What you'll be doing

Lead and develop a team of Service Desk and Infrastructure Engineers (L1–L3)

Own the Managed Services P&L;, including revenue, profitability and utilisation

Drive operational excellence across service delivery, projects and customer experience

Build trusted relationships with key clients and act as the senior escalation point

Improve processes, automation and AI adoption to increase efficiency and service quality





Work closely with the CEO to help shape business strategy and future growth

Ensure projects are delivered on time, within budget and to a high standard

What we're looking for

Proven leadership within an MSP environment

Experience managing technical teams and customer outcomes

Strong commercial acumen with exposure to P&L;, utilisation and recurring revenue

Credible technical knowledge across Microsoft 365, Azure, Windows Server, networking, backup, DR and security

Experience improving operational processes and leveraging automation

A modern leadership style with a genuine interest in AI and technology innovation

Excellent stakeholder management and client-facing skills

What's on offer?

Senior leadership position reporting directly to the CEO

Genuine ownership of a successful Managed Services division

Chance to influence business strategy and future directionStable business with an excellent reputation and loyal client base

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📌 Managing Director (MSP) (Melbourne)
🏢 Kaliba
📍 Melbourne