Jacob Thomas Executive is proud to be partnering with the City of Melbourne who are seeking a Chief Technology and Information Officer to lead technology, digital, cyber security and information management across the organisation. This is a senior enterprise leadership role for an executive who wants their technology strategy to directly shape the future of one of Australia’s most significant cities. The CTIO plays a critical role in enabling the City of Melbourne's strategic priorities through technology, data and digital innovation, ensuring services remain contemporary, secure, efficient and responsive to the needs of a growing and dynamic city.

Reporting to the General Manager Business Excellence, the CTIO provides strategic leadership and trusted advice to the Chief Executive Officer, Executive Leadership Team and Council on technology, digital innovation, cyber security, data and information management — with accountability for a significant operating and capital technology investment program.

The Role The CTIO leads the development and delivery of contemporary technology strategies, digital transformation initiatives and enterprise technology services that strengthen organisational capability, improve customer and employee experiences, and enable evidence‑based decision‑making.

The role leads delivery of the Digital and Technology components of the Team Melbourne Blueprint (organisational strategy) and is responsible for the uplift and maturity of the Enterprise Technology Services function — its operating model, capability, governance and service delivery.

This is an enterprise leadership role as much as a technology one. The CTIO is expected to contribute beyond the technology portfolio, shaping organisation‑wide strategy and decision‑making as a trusted member of the Management Leadership Team.

Key Accountabilities

Lead the development, implementation and evaluation of enterprise technology, digital and information strategies that support delivery of the Team Melbourne Blueprint and organisational priorities

Provide authoritative advice to the CEO, Executive Leadership Team, Council and relevant Committees on digital strategy, cyber security risk, technology investment, information governance and emerging technology opportunities

Lead enterprise data, analytics and information governance capabilities, including platforms,



governance frameworks and standards that support evidence‑based decision‑making

Identify and leverage emerging technologies, digital innovation and automation — including artificial intelligence — to improve service delivery, operational efficiency and community outcomes

Lead technology product and service category sourcing and vendor management, including procurement, contract negotiation and investment prioritisation

Drive simplification, modernisation and consolidation of the organisation’s systems and technology estate

Ensure the delivery of reliable, secure, scalable and contemporary technology platforms, infrastructure and cyber security capabilities that manage technology risk and enable organisational performance

Lead and inspire a high‑performing Enterprise Technology Services workforce through effective leadership, workforce planning, succession planning and capability development

Partner with Executive Leadership Team members and organisational leaders to identify, prioritise and deliver enterprise‑wide transformation and service improvement initiatives

Report regularly to the Executive Leadership Team on realisation of outcomes and benefits against the Technology Strategy

Experience operating successfully within a politically sensitive, complex or highly regulated environment, with the ability to engage effectively with governing bodies and elected representatives.

The Successful Applicant

Tertiary qualifications in technology, business, management or a related discipline

Proven ability to operate as a senior organisational leader, balancing functional expertise with enterprise‑wide thinking and delivering outcomes through influence, collaboration and strategic partnership

Demonstrated experience developing and implementing enterprise‑wide technology, digital and information strategies that enable organisational objectives and deliver measurable business and community outcomes





Proven ability to provide strategic advice and influence executive leaders, governing bodies and stakeholders on complex technology, digital transformation, cyber security and information management matters

Demonstrated success leading large‑scale digital transformation, organisational change and technology modernisation within a complex setting

Significant experience managing technology operations, cyber security, information governance, technology risk and compliance frameworks

Deep understanding of contemporary and emerging technologies — including artificial intelligence, automation, data analytics, cyber security and digital platforms — and their practical application in achieving organisational outcomes

Proven record of building, leading and developing high‑performing teams and organisational capability

Highly developed stakeholder engagement and influencing skills, with the ability to build productive partnerships across government, industry, community and commercial sectors

Sound commercial acumen, including technology procurement, vendor management, contract negotiation and benefits realisation

About City of Melbourne Located on the traditional lands of the Bunurong Boon Wurrung and Wurundjeri Woi-wurrung peoples of the Kulin Nation, Melbourne is globally recognised as one of the most liveable, diverse, and dynamic cities.

At the heart of it all is the City of Melbourne – a passionate, purpose-driven organisation where your work truly matters. As part of Team Melbourne, you’ll help deliver what’s most important to the people who live, work, study, visit and invest in our great city.

We’re proud champions of diversity, committed to continuous improvement, and driven by a shared vision for a vibrant and sustainable future. This is more than just a role – it’s your chance to make a real impact, contribute to something bigger, and shape Melbourne’s future alongside a collaborative and forward-thinking team.

What’s on Offer This is a rare opportunity to lead technology, digital and cyber security strategy at enterprise scale for one of Australia’s most prominent local governments — with direct influence at CEO, Executive Leadership Team and Council level, and a genuine mandate to shape how the City of Melbourne serves its community in the digital age.

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📌 Chief Technology Information Officer (Melbourne)
🏢 Jacob Thomas Executive
📍 Melbourne