HRS043 | Level 5 (Stream A) | Permanent Full Time | Development Planning & Engineering | Mackay

Lead from the front, tackle the complex matters and help shape a well-run, consistent and fair development compliance service for the Mackay region.

Senior Development Compliance Officer

HRS043 | Level 5 (Stream A) | Permanent Full Time | Development Planning & Engineering | Mackay

Lead from the front, tackle the complex matters and help shape a well-run, consistent and fair development compliance service for the Mackay region.

About the role

Reporting to the Coordinator Development Compliance, the Senior Development Compliance Officer is the experienced, hands-on lead within our Development Compliance team. You'll oversee the day-to-day flow of work, provide technical guidance and support to our Development Compliance Officers, and take on the more complex, sensitive and escalated matters yourself.

This is a diverse role that blends leadership, investigation and regulatory decision-making. From monitoring the compliance inbox and allocating customer requests, to preparing matters for legal action and making sure the team consistently follows compliance processes, you'll play a key part in delivering a professional, timely and defensible service to our community.

What you'll be doing

Leading the team and managing workload

- Monitor the development compliance inbox, triage incoming customer requests and allocate work across the team.
- Confirm whether each matter falls within the Development Planning & Engineering jurisdiction, or redirect it to the appropriate internal or external stakeholder.
- Oversee the Development Compliance Officers' functions, roles, customer requests and workload, ensuring priorities are balanced and service levels are met.
- Provide technical support, coaching and guidance to Development Compliance Officers, including Development Compliance Officer (Plumbing).
- Review and sign off on notices prepared by Development Compliance Officers.
- Ensure the team consistently follows Council's compliance processes,



procedures and legislative requirements.

Managing complex compliance matters

- Manage your own caseload, including the more complex and sensitive land use, building, plumbing and development compliance matters.
- Undertake site inspections, collect evidence and issue statutory notices.
- Prepare clear, well-evidenced investigation reports and recommendations.
- Assist with matters progressing to legal action, including preparing evidence, liaising with legal advisers and acting as a witness where required.
- Manage escalations from the team and brief the Coordinator Development Compliance on complex or high-risk matters.
- Work with builders, contractors, landowners and members of the public, including managing challenging or aggressive interactions calmly and professionally.

Supporting the Coordinator and the wider program

- Help prepare agendas and material for monthly team meetings.
- Negotiate and liaise on compliance matters with other Council departments, legal advisers and external stakeholders.
- Contribute to developing and improving operational policies, procedures and processes.
- Help create a safe, supportive and psychologically safe workplace for the team.

About you

You're an experienced compliance professional who is confident leading people and making sound regulatory decisions. You're a genuine team player who also works well on your own, can organise and prioritise a busy workload, and stays calm and fair in challenging situations. You'll bring:

- Extensive experience in a similar development, building or regulatory compliance role.
- Supervisory or managerial experience, including overseeing other people's work, allocating tasks and supporting team performance.
- Practical experience interpreting and applying legislation, including the Planning Act, Building Act, Plumbing and Drainage Act, relevant Australian Standards and planning schemes.
- Sound knowledge of investigation and enforcement procedures, including inspections, evidence collection, statutory notices and related legal processes.
- Building and construction industry knowledge, ideal

📌 Senior Development Compliance Officer (Mackay Regional)
🏢 Mackay Regional Council
📍 Mackay Regional