Program Coordinator - National Improvement Network Collaborative (NINCo)

At Gold Coast Primary Health Network (GCPHN), our vision is to shape better health outcomes for every person on the Gold Coast. We bring people, providers and partners together to improve access to care, strengthen primary healthcare, and create a more connected and equitable health system. Through collaboration, innovation and a robust commitment to community wellbeing, we work to ensure local health services are responsive, accessible and focused on the needs of our region.

GREAT OPPORTUNITY AWAITS

Are you passionate about driving meaningful change across Australia's primary healthcare system? This is an exciting opportunity to lead and coordinate a nationally significant program that supports Primary Health Networks (PHNs) to strengthen quality improvement capability and deliver better health outcomes for communities.

As the Program Coordinator - National Improvement Network Collaborative (NINCo), you'll play a pivotal role in bringing together PHNs and stakeholders from across the country to support continuous quality improvement, innovation and primary care reform. Working with a high degree of autonomy, you'll coordinate national initiatives, lead strategic projects, foster collaboration and ensure the successful delivery of programs that make a measurable impact on healthcare improvement nationwide.

If you're a skilled program leader who thrives in a collaborative environment, enjoys building relationships and has a passion for quality improvement and health system transformation, we'd love to hear from you.





This position is offered as a Full-time, Fixed Term appointment, contracted until 30th June 2027.

ABOUT THE ROLE

The Program Coordinator - NINCo is responsible for coordinating the delivery of the National Improvement Network Collaborative's work program and supporting PHNs to build sustainable quality improvement capability.

Working closely with internal and external stakeholders across the national PHN network, you'll lead the coordination of projects, learning programs, governance activities, performance reporting and stakeholder engagement initiatives. You'll ensure NINCo resources, tools and capability-building activities remain contemporary, evidence-based and aligned with national primary care reform priorities.

This role requires a highly organised and strategic thinker with strong project management, stakeholder engagement and communication skills who can confidently manage multiple priorities while influencing positive outcomes across a diverse national network.

KEY RESPONSIBILITIES

- Coordinate and deliver NINCo programs, projects and initiatives aligned with national primary care reform priorities.
- Lead capability-building activities, including learning programs,



resources and quality improvement tools, resources, case studies and knowledge assets.
- Monitor program performance, evaluate outcomes and identify opportunities for continuous improvement.
- Prepare governance reports, presentations and program updates for executive and stakeholder audiences.
- Build and maintain strong relationships across the national PHN network and broader healthcare sector.
- Facilitate collaboration, consultation and engagement activities with diverse stakeholders.
- Provide leadership and support to team members and contributors across NINCo projects.
- Champion innovation and promote sustainable quality improvement practices across primary care.

SELECTION CRITERIA – ESSENTIAL

- Current drivers licence, own reliable vehicle with comprehensive car insurance
- Demonstrated experience coordinating complex, multi-stakeholder programs or projects, preferably operating across multiple organisations or jurisdictions.
- Demonstrated understanding of continuous quality improvement and its application within primary health care.
- Strong stakeholder engagement, facilitation and relationship-management capability, with demonstrated ability to work across organisational boundaries.
- Demonstrated experience in monitoring, evaluation, performance measurement or benefits realisation, with the ability to interpret quantitative and qualitative evidence and translate findings into meaningful insights, reports and recommendations.
- Demonstrated experience in

📌 Program Coordinator (City of Gold Coast)
🏢 Gold Coast Primary Health Network (GCPHN)
📍 City of Gold Coast