Do you want to strategically lead safety, quality and consumer experience programs across one of Western Australia’s largest health service providers?

We are seeking an accomplished senior leader to provide strategic direction for safety, quality and consumer experience for North Metropolitan Health Service (NMHS).

This is a Full time vacancy at 76 hours per fortnight (1.0 FTE), for a fixed term for up to six months.

What is our Director Safety, Quality and Consumer Experience role?

The Director Safety, Quality and Consumer Experience provides strategic leadership to support NMHS to deliver safe, high-quality, person-centred care through its safety and quality programs. Working across a large and complex health service provider, the Director Safety, Quality and Consumer Experience, establishes, leads and directs the NMHS clinical governance program ensuring alignment and compliance with national and WA Health priorities, performance frameworks and strategic directions. Leads the Safety, Quality and Consumer Experience Unit, and manages all areas under its control. Assists with the strategic planning process for NMHS Public Health and Clinical Excellence (PHCE).

Your key priorities will include:

- Leading the development, implementation and evaluation of organisation-wide patient safety, quality and clinical governance programs, systems and frameworks.
- Providing strategic advice to the NMHS Executive, Board and governance groups on area level clinical governance, legislative and regulatory obligations, performance and accreditation.
- Strengthening monitoring and reporting systems for safety,



quality and clinical performance, including clinical incident investigation, clinical risk management, coronial liaison, policy, accreditation and clinical audit.
- Building a collaborative culture focussed on quality management through effective leadership, consumer engagement and cultivation of mutually beneficial partnerships with internal and external agencies.

Previous experience in a similar or related role, together with contemporary expertise in patient safety, quality and consumer experience will be highly regarded.

While your qualifications and experience tell us part of your story, your values and attitude speak louder still. At North Metropolitan Health Service (NMHS), we aim to ensure our behaviours reflect our core values: Care, Respect, Innovation, Teamwork and Integrity. During the selection process you will be assessed on your ability to fulfil the responsibilities of this position while upholding our values.

What we offer

NMHS supports flexible working practices and consideration will be given to flexible work options, where operationally appropriate. In addition to the great salary, our employees enjoy an amazing range of benefits (North Metropolitan Health Service - Pay and Benefits) including:





- Generous salary packaging to increase take-home pay
- Professional and career development opportunities
- Diverse and inclusive culture

We think you’ll like it here

Our employees like working here, and we think you will too. Watch our staff stories to hear about working at NMHS.

The Job Description Form (JDF) is attached for your reference and provides further information on the role, the key responsibilities and requirements.

Please ensure your nominated referees are available to provide references promptly when requested, as you may be deemed unsuitable for this vacancy if we cannot obtain timely references.

Eligibility: To be suitable for this vacancy you must have documentary evidence of your entitlement to live and work in Australia.

WA Health engages staff in positions of trust and responsibility. WA Health policies require applicants to undertake a criminal records screening and integrity checking as part of the appointment process, and a pre-employment health assessment. We may ask referees to comment on your integrity and past demonstration of ethical behaviour. Please note that adverse information does not necessarily disqualify an applicant but will be considered as part of the appointment process.

Similar Vacancy Whilst this selection process will initially be used to fill the above vacancy, it may also be used to fill other "similar" vacancies throughout the health service or the wider public service. In addition to this, should the successful applicant decline or vacate the adve

📌 Director Safety Quality and Consumer Experience (Australia)
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