Are you a people person who loves making clients feel looked after, keeping things organised and turning a good client experience into a great one?

Are you looking for a fun and supportive workplace where your personality is welcomed, your ideas are valued and no two days are quite the same?

We might just have the perfect front-of-house role for you

Are you a people person who loves making clients feel looked after, keeping things organised and turning a good client experience into a great one?

Are you looking for a fun and supportive workplace where your personality is welcomed, your ideas are valued and no two days are quite the same?

We might just have the perfect front-of-house role for you

OUR COMPANY

Priah Chartered Accountants provides accounting, taxation and business advisory services to individuals, small to medium businesses, investment entities and SMSFs.

We do accounting really well, but we also believe that dealing with your accountant shouldn't be boring, intimidating or unnecessarily complicated.

We intentionally build relationships with clients who want more than a once-a-year conversation. We work collaboratively and proactively to help them achieve their financial and business goals.

Internally, we have that same approach. We value transparent systems, accountability and continuous improvement. We embrace technology, automation and new ideas, and we're not afraid to challenge the way things have always been done.

Our values are Passion, Reliability, Innovation, Authenticity, Honesty and, importantly, Fun

Our Lyneham office is bright, colourful and full of personality. There's plenty of banter, music and laughter because we believe you should enjoy the place where you spend a large part of your week.

We aren't robots, and we don't expect you to be either

PURPOSE OF THE ROLE

As our Client Relation Officer, you'll be the welcoming face of Priah and a key part of creating the experience our clients have with us.

This is a front-of-house position combining reception responsibilities,



client relationship management and administrative coordination.

You’ll be the first point of contact for clients visiting or contacting our office, making sure they feel welcomed, comfortable and confident they’re in good hands.

But your role doesn't stop at the front desk.

You’ll also take ownership of coordinating client communication, following up outstanding information, supporting the onboarding process and helping keep work progressing between our clients and accounting team.

Ultimately, we want someone who can make clients feel like they’re part of the Priah family, rather than just another number on an accountant's spreadsheet.

YOUR ROLE

You’ll be at the centre of the action, balancing the day-to-day demands of a busy reception with the proactive coordination of our client relationships.

You’ll need to be comfortable switching between welcoming visitors, answering phones, responding to client enquiries and following up outstanding actions, all while maintaining a professional and positive experience.

We’re looking for someone who can see what needs doing, take initiative and follow things through without needing constant direction.

Most importantly, you’ll understand that being front of house isn’t just about answering the phone and greeting clients. It’s about setting the tone for their entire experience with Priah.

ROLE RESPONSIBILITIES

- Front of House & Reception: Be the welcoming face and voice of Priah, greeting visitors, managing incoming calls and enquiries, and ensuring our reception area is professional, organised and inviting.

- Client Relationships: Build genuine relationships with clients, making sure they feel comfortable, informed and valued throughout their interactions with our firm.

- Client Communication & Follow-Up: Proactively request outstanding information, communicate deadlines and next steps, and keep clients updated on matters requiring their attention.

- Client Onboarding: Coordinate the administrative onboarding process, ensuring new clients receive the information, documentation and support they need to get started.

- Meeting

📌 Client Relationship Officer (Canberra)
🏢 Priah
📍 Canberra