Role: Change Analyst

Location: Melbourne

Employment Type: Contract

Key Deliverables

Deliverable

Business Process Flows The flows will include visual representations mapping out key business processes, showing the sequence of steps, decision points, and interactions. These flows are designed to provide a clear and standardised view of how processes function, and support process improvements.

Change & Adoption Strategies

Defines the approach to prepare, support, and engage stakeholders through change including communication, training, and engagement activities to drive user adoption, minimise resistance, and embed changes into BAU.

Business Readiness Checklist A checklist to assess the business is prepared for the implementation of a new solution. It covers key areas such as stakeholder engagement, process changes, training, communications, and support structures.

Marketing Materials

Communication designed to support change initiatives by raising awareness, building understanding, and promoting the benefits of the change.

Training Materials

Resources designed to teach stakeholders how to use recent systems or processes, including manuals, guides, and e-learning modules tailored to different user needs.

Communication Plan and related communication material

Describes how project information will be communicated to stakeholders, including key messages, channels, timing, and responsibilities.

Stake holder Matrix A document that maps stakeholders based on their influence, interest, and communication strategies throughout the project.

Status Reports

Status report to track the progress of change initiatives, highlighting key activities, risks, and milestones.

The management of intellectual property and knowledge is of the utmost importance to the department.



The following key deliverables are mandated to ensure transition from the supplier to the department.

Deliverable

- Handover Pack
- A document containing a record of all applicable artefacts, their status and location.
- Knowledge Transfer Meetings
- Meetings to provide handover of knowledge required to maintain services relating to the project/engagement. Key stakeholders and operational teams should attend.

Timing

- The Business Process Flows typically take 4–6 weeks to complete depending on the complexity of the processes, and 1–2 weeks for validation and finalisation with stakeholder approval.
- The Change & Adoption Strategy to be developed early in the planning phase and finalised before implementation begins. It is be refined throughout the project as change impacts become clearer.
- The Business Readiness Checklist first draft prepared during the planning phase, then actively updated in the lead-up to implementation or go-live to confirm the business is ready.
- Marketing materials to be developed during the planning and early execution phases of the project to build awareness throughout the project and support adoption.
- Training materials to be developed during the design and build phases and finalised prior to user training sessions.
- The Communication Plan to be developed during the planning phase and finalised before the execution begins, with updates as needed throughout the project delivery.
- The Stakeholder Matrix to be prepared during the project initiation phase and updated as needed throughout the project to reflect changes in stakeholder influence or involvement.
- Status Reports to be produced on a regular basis (e.g., weekly or fortnightly ) as per department standards throughout the project.

📌 Change Analyst (Melbourne)
🏢 ALOIS Australia
📍 Melbourne