About The Company

LiveAboard.com helps guests discover and plan liveaboard diving adventures. By connecting travelers with dive operators and other partners, the company supports guests as they explore trip options, make bookings, and prepare for time on the water. Delivering clear, reliable service is an important part of helping guests feel informed and confident throughout the planning process.

Our Customer Support team plays a central role in the guest experience. Team members work with guests and partners to coordinate information, address questions, and support a smooth journey from initial planning through preparation for departure.

About The Role

LiveAboard.com is seeking a customer-focused Customer Support team member to help guests plan and organise their upcoming trips. In this role, you will guide travelers through their options, respond to inquiries, and coordinate with partners to ensure accurate and timely communication. You will also help resolve issues and complaints with care, sound judgment, and attention to detail.

This is a remote position for a candidate based in an APAC time zone. The schedule focuses on an earlier morning shift rather than a standard 9-to-5 workday, and flexibility to work weekends is required. The role is not suitable for candidates based in Amsterdam, Netherlands, or outside the required time zones. You should be comfortable working independently while staying connected with colleagues and contributing to shared team goals.

Qualifications

- Previous customer service experience is essential, with a track record of helping customers professionally and effectively.




- Fluent English and clear written and verbal communication skills are required.

Additional European

Union languages are highly desirable.

- Strong analytical thinking and problem-solving skills, including the ability to assess complex inquiries and identify practical resolutions.
- Exceptional attention to detail and the ability to handle order information accurately.
- Strong interpersonal skills and the ability to build positive, trusting relationships with guests and partners.
- A positive, service-oriented attitude and the ability to work both independently and collaboratively.
- Experience working remotely and independently is required. Travel industry experience is desirable.
- Knowledge of scuba diving products and services is highly desirable; a diving certification is a significant advantage.
- Availability to work weekends and adapt to a changing work environment.
- Residence in an APAC time zone and availability for the role’s earlier morning shift are required.

Responsibilities

- Help guests find, book, and plan trips that suit their preferences by providing relevant guidance and recommendations.
- Serve as a liaison between guests and partners, supporting transparent,



timely communication between all parties.
- Respond to questions and provide accurate, useful information throughout the customer support process.
- Investigate customer concerns, manage complaints with professionalism, and work toward effective resolutions.
- Review order details carefully and help ensure information is complete and accurate.
- Build and maintain constructive relationships with guests and partners, contributing to trust and loyalty.
- Manage assigned work independently, collaborate with the wider team, and contribute to performance goals.

Benefits This remote opportunity offers the chance to support travelers as they prepare for memorable diving adventures and to work closely with guests and partners in the travel sector.

You will contribute to a collaborative customer support function where thoughtful communication, reliable follow-through, and practical problem-solving make a meaningful difference. Specific compensation, benefits, and employment details can be discussed during the recruitment process.

Equal Opportunity

LiveAboard.com welcomes applications from qualified candidates who meet the requirements of the role. We are committed to a fair and respectful recruitment process and consider applicants based on their relevant experience, skills, and ability to perform the position’s responsibilities. To apply, submit your CV and a cover letter explaining your interest in LiveAboard.com and why you are a suitable candidate.

Applications must include a cover letter to be considered.

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