Technical Support Technician (AV / Automation)
Arundel, Gold Coast | Up to $100K + Super
Are you an AV technician who enjoys solving problems — not just installing systems?
A well-established control systems and AV solutions business, is looking for a Technical Support Technician to join their growing team on the Gold Coast.
This is an office-based role supporting integrators and clients across Australia with high-end AV, lighting, and automation systems.
About the Company
Been operating for over 15 years and is a trusted wholesaler of control systems, lighting, and AV automation solutions. With a tight-knit team they pride themselves on technical expertise, strong client relationships, and long-term industry presence.
About the Role
This is a hands-on technical support role where you’ll be the go-to person for troubleshooting and assisting clients.
Your day-to-day will include:

- Providing phone and email support to customers
- Remote login troubleshooting of AV and automation systems
- Diagnosing technical issues and guiding clients to resolution
- Supporting integrators with system setup and performance issues

What We’re Looking For




We’re open to different backgrounds — but you must have real AV experience.
Ideal candidates will have:

- Experience in Audio Visual (AV) systems (essential)
- Exposure to home automation or building automation (highly regarded)
- Strong troubleshooting and problem-solving skills
- Confidence communicating with clients and installers
- Ability to work independently in an office-based support role

Benefits:

- Work with a respected, established business in the AV industry
- Be part of a small, highly technical team
- Reliable, long-term opportunity with career growth
- Competitive salary based on experience (Up to $100K + super)
- Gold Coast location (Arundel office)

At Found People, we treat all applications with strict confidentiality.
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📌 Technical Support Technician (Gold Coast)
🏢 Found People
📍 Gold Coast