Overview

We are seeking a motivated Junior Account Manager to join our team at triSearch. Working closely with the Head of Revenue and the wider team, you will support the management of an existing customer portfolio, build solid client relationships and help customers get the most out of our conveyancing technology solutions.

You will play an important role in supporting customer retention, driving product adoption and identifying opportunities to introduce additional services that deliver value to our clients.

This role is ideal for someone with 12+ months of experience in account management, customer success or a client-facing role who is eager to learn, grow and develop their commercial skills.

Reporting to: Head of Revenue

Responsibilities

Account Management & Customer Relationships

- Support the management of an existing portfolio of customers, building strong and lasting relationships.
- Assist with quarterly account reviews and regular client meetings to understand customer needs, business priorities and opportunities for growth.
- Develop an understanding of customer workflows and identify ways triSearch solutions can add value to their businesses.
- Maintain regular communication with clients to support engagement, satisfaction and retention.

Customer Success & Product Adoption

- Support the onboarding of new clients, helping them understand and navigate the setup and configuration of triSearch technology.
- Assist customers with product demonstrations, training and ongoing adoption of our solutions.
- Develop product knowledge to confidently communicate the value and benefits of triSearch solutions.
- Work collaboratively with Operations and Product Training teams to help resolve customer queries and concerns.

Commercial Growth & Development

- Learn to identify opportunities to introduce additional products and services that support customer needs.
- Support the identification of upsell and cross-sell opportunities within the existing customer portfolio.




- Assist with maintaining an accurate pipeline of customer opportunities and follow up on agreed actions.
- Work towards individual and team KPIs, with coaching and support to develop commercial confidence and capability.

What You'll Bring

- 12+ months of experience in account management, customer success, sales or a client-facing role.
- A genuine interest in building relationships and developing a career in account management.
- A customer-focused mindset and a willingness to understand client needs and recommend solutions.
- Strong communication skills, with the confidence to engage with customers and build rapport.
- An interest in technology and the ability to learn new software applications quickly.
- Confidence in presenting information and a willingness to develop product demonstration and training skills.
- Strong organisational skills and the ability to manage competing priorities.
- A growth mindset, with a willingness to learn, accept feedback and take on new challenges.

About us triSearch is an Australian end-to-end technology and digital search platform designed for conveyancers and property lawyers. It combines practice management software, property and corporate due diligence searches, and electronic conveyancing tools into a single workflow

Why should you apply?

At triSearch, you'll have the opportunity to develop your career in a growing technology business, working alongside an experienced team who will support your learning and development.

You'll gain exposure to account management, customer success and commercial growth, building the skills and experience to take ownership of your own portfolio over time.

If you're looking for an opportunity to grow your career, build meaningful client relationships and make a genuine impact, we'd love to hear from you.

Some of the perks and benefits you can expect at triSearch:

- Platinum Gym Membership
- Daily breakfasts, snacks and drinks
- Catered lunches multiple times per week
- Generous Leave entitlements
- A chill-out zone with ping pong, pool and gaming consoles

📌 Junior Account Manager (Sydney)
🏢 triSearch
📍 Sydney