Description

Live and work in a culture rich location minutes from the Murray River, just a short drive to one of Victoria’s best wine regions andwiththe ski fields so close you will be zooming downthe mountains in under two hours.
Our employee benefits include professional development and flexible working conditions. Our conditions of employment support equal opportunities and an ethical,diverse,and inclusive workplace.
We also recognise and value your priorities beyond work. It’s important to us that you have a sustainable work–life balance, so we offer flexible working arrangements, a nine-day fortnight(full-time staff)and a range of leave options and support programs.

AlburyCity is committed to being a child safe organisation by creating cultures, adopting strategies and taking action to empower children. We work hard to keep them safe from harm because child safety is everyone’s responsibility

DIRECTORATE

Business, Growth & Community

CLASSIFICATION

Grade C

SALARY

$36.85 to $42.75 per hour + 12% employer contribution to superannuation

REPORTING TO

Customer Experience Coordinator Libraries and Museum

EMPLOYMENT TYPE

Temporary Part Time - until 30 June 2027

THE POSITION

To assist in the provision of customer service of a high standard for all potential patrons of AlburyCity's cultural services and to provide administrative support to the Cultural Operation team within Cultural Services

Responsibilities

KEY RESPONIBILITIES

- Undertake customer service duties - provide information, technology, retail assistance to LibraryMuseum customers
- Assist the Customer Experience Coordinator in developing LibraryMuseum retail operations and undertaking promotional activities.
- Coordinate LibraryMuseum administrative processes including banking, room and event hire, statistical reporting and inter-branch deliveries.
- Assist the Customer Experience Coordinator in the provision and planning of customer service operations at the Albury LibraryMuseum, through developing staff rosters,



undertaking staff training and providing support for audience research.
- Participate in the day-to-day management of LibraryMuseum building, technology and operations, including monitoring facility maintenance program and building contractors.
- Coordinate the Library and Museums Friends Groups and Volunteers database
- Assist in provision of programs and collection management as required
- Perform other tasks or duties as directed by the Supervisor which are within the limits of the employee’s skill, competence and training.
- Observe requirements of the WHS Legislation, relevant to the job and adhere to AlburyCity Policies and Procedures regarding WHS.
- Observe appropriate AlburyCity Policies and Procedures regarding day to day operations including Equal Employment Prospect policies, AlburyCity’s Dress Code and Standards Policy and AlburyCity’s Code of Conduct.

Qualifications

KEY RELATIONSHIPS

Internal

- Our People
- Volunteers

External

- Our Community
- Community Groups and Agencies
- Libraries & Museums suppliers and contractors

EMPLOYMENT CONDITIONS

- Based on 35 hours per week, working 28 hours across a 7-day spread, with actual days and times being worked in accordance with facility roster. Hours worked on weekends will attract the appropriate loadings.
- This position is included on the weekend Customer Service Roster and additional hours will be worked one weekend day every four weeks (or more in line with operational requirements and as mutually agreed upon between you and your leader/manager).
- Additional hours up to 35 hours per week may be worked by agreement, and this will be paid at the ordinary rate of pay.
- This position requires you to wear a compulsory uniform as per AlburyCity’s Our People Dress Code Standards. Our People are required to present a smart and professional image to the public at all times including when in public and when working remotely.
- This position involves working both indoor and outdoor, along with computer work. The position requires a moderate level of aerobic and physical fitness to undertak

📌 LibraryMuseum Customer Experience Officer (Albury)
🏢 Narooma
📍 Albury