Arada is a globally recognised property developer with over 9,000 homes delivered and 21,000 in the pipeline in the UAE. In Australia, Arada is delivering a $3.5 billion portfolio across Sydney’s Inner West, Southwest, and Hills Shire, bringing over 2,500 new homes to the market.

Backed by strong financials and a track record of success, Arada partners with leading architects and government bodies to create connected, community-driven projects that support housing affordability and modern urban living.

About the Role

We are seeking a highly professional, service driven Sales and Customer Relations Associate to deliver an exceptional experience for every customer, client and guest who visits our Castle Hill Experience Centre.

This is a agile, hands on role where no two days look the same. As the face and brand ambassador of the Experience Centre, you’ll balance hospitality style service with sales support, administration and presentation duties.

This is a full-time position based in Castle Hill, working a 7 day rotating roster (Saturday one week, Sunday the next). You may occasionally be asked to work from our head office in the Sydney CBD.

Key accountabilities include:

- Deliver a premium, hospitality style experience as a brand ambassador for Arada, welcoming visitors, managing arrivals and appointments, and tailoring each interaction to customer and VIP preferences
- Qualify and nurture leads from phone, social and digital channels, making outbound calls, SMS and emails to book appointments between prospective buyers and Sales Executives
- Manage the CRM (Salesforce) with accurate records and notes,



and act as the team’s CRM “superuser” by training and supporting internal and external users
- Run sales administration, including pipeline reporting, Sales Advices to legal representatives, Agency Agreements, invoicing, and meeting logistics and documentation
- Act as custodian of the Experience Centre, keeping displays, models, digital content, collateral, refreshments and amenities presentation ready at all times
- Support sales presentations, property tours, events and launches, including broker briefings, purchaser seminars, and the onboarding of external agents and partners
- Collaborate across the business, including sales, marketing, customer care, development, construction and building management, as well as owners, purchasers, agents and legal representatives
- Prepare reports and conduct market research, covering sales analysis, competitor monitoring, audits of Agent Partner marketing, and support for valuations, inspections and settlements, all in line with legal, ethical, safety and brand standards

Required Skills:

- Experience working within premium customer service, luxury retail, hospitality, property or customer experience environments.




- Demonstrated ability to deliver high-quality customer experiences and build positive stakeholder relationships.
- Advanced proficiency in Microsoft Office Suite and CRM platforms (Salesforce highly desirable).
- Demonstrated understanding of the sales process for off the plan residential development.
- Strong written and verbal communication and stakeholder management.
- High attention to detail and strong problem solving skills.
- Demonstrated initiative, creativity, and customer centric mindset.
- High self-motivation, urgency, and ownership of outcomes.

Why work with us?

At Arada Australia, your wellbeing matters to us. We prioritise work-life balance through benefits like competitive paid parental leave and our Flee@3 program, giving you the flexibility to finish early one day a week. You’ll also have access to our Employee Assistance Program and a culture that actively supports both personal and professional growth, including encouragement and support for further education and qualifications.

We are a diverse and dynamic team of multicultural professionals who are committed to building an inclusive and diverse workplace where everyone feels valued. We welcome candidates from all backgrounds, experiences, abilities, and perspectives. If you require adjustments during the recruitment process, please let us know and our People team will work with you confidentially to ensure the right support.

Joining Arada

Australia means becoming part of a growing organisation delivering high-profile, major projects with genuine long-term career opportunities.

📌 Sales and Customer Relations Associate (Sydney)
🏢 Arada Australia
📍 Sydney