The Team Leader in our Training and Accreditation team plays a critical role in shaping the success of new starters within the Flight Centre Brand. You’ll lead the delivery and continuous improvement of training and accreditation programs, ensuring team members have the skills, knowledge, and support needed to thrive. Working closely with leaders, trainers, recruitment, HR, Learning & Development, and key business stakeholders, you'll influence learning outcomes, drive retention, and contribute to operational excellence.

This is an exciting leadership opportunity for someone passionate about developing people and delivering impactful learning experiences.

Day to day you will...

- Coordinate training rosters for State Trainers and support effective program delivery.
- Partner with business leaders to communicate trainee performance and development outcomes.
- Continually assess and enhance the FCAT and NSP programs to improve learner outcomes.
- Oversee the training environment and collaborate with IT and systems teams to resolve issues.

- Assess competency requirements and monitor new starter progress throughout the training journey.
- Gather and evaluate new starter feedback to identify opportunities for continuous improvement.
- Support Flight Centre Brand leaders to improve retention, engagement, and performance outcomes.

- Track PULSE and VITALS data, providing insights and support to leaders.
- Lead and develop the Training and Accreditation team through coaching, professional development, and resource management.
- Ensure compliance with RTO standards while monitoring training results against established targets.

- Partner with Learning & Development,



recruitment teams, and premium suppliers to deliver key training initiatives and programming.
- Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

You'll be perfect if you have...

- 5+ years of leadership experience.
- Experience developing and supporting new starters.
- Strong leadership, coaching, and team development capabilities.
- Exceptional verbal and written communication skills.
- Advanced relationship-building, collaboration, and stakeholder management skills.
- Strong problem-solving, change management, negotiation, and business acumen capabilities.

- A results-focused approach with the ability to manage competing priorities.
- Certificate III and IV in Travel.
- TAE qualification.

What you'll Enjoy: ??‍♀️Culture: you will be employed by an inclusive company that offers a team culture like no other in the industry - Flight Centre Travel Group Australia is proud to be a certified Great Place To Work® Australia New Zealand Pty Ltd

?? Our People: FCTG is an Equal Prospect Employer and encourage all suitably qualified applicants to apply, including Aboriginal and Torres Strait Islander People and people from racial, ethnic,



or ethno-religious minority groups and people with disability

?Development: Individualised Learning & Development pathway options

?Access to 'LinkedIn Learning' for ongoing skills development: over 24,500 courses in over 20 languages

?Exclusive Staff Discounts: Accessible via our employee-only portal with 350+ of Australia’s leading retailers, health and wellness discounts, financial planning advice, employee share plan and more

?Travel Discounts: Including family and friends - flights, hotels, tours, cruises, travel insurance and more

?Brightness of Future: Career opportunities in a network of brands and businesses across the globe - we promote from within

?Corporate Health Discounts: Access exclusive discounts on health insurance plans for you and your family with our partner, BUPA, access to internal gym

?Mental Health: Support and Employee Assistance Program for staff and family

?Social: Regular awards nights, social team-building and industry events, with the opportunity to attend global conferences (Bangkok in 2026)

?? Giving Back: Corporate Social Responsibility program supporting nominated charities through Workplace Giving, volunteering and fundraising; paid parental and volunteer leave

?Sustainability: The protection of our environment is essential to the future of tourism, as a leading travel group, we have made efforts to affect positive change to the environment

? Be part of a workplace committed to reconciliation through our Reconciliation Action Plan - we proudly support Aboriginal and Torres Strait Islander inclusion, cultural safety, and dedicated cultural leave

📌 Team Leader - Training and Accreditation (Mount Burges)
🏢 Flight Centre
📍 Mount Burges