Level 2 Service Desk Engineer | Brisbane
Lead technical outcomes. Solve complex challenges. Help clients get more from their technology.
We're looking for an experienced Level 2 Service Desk Engineer to join our Brisbane team. This is an opportunity for a technically capable MSP skilled who enjoys solving infrastructure, server, networking and cloud challenges while building trusted relationships with clients.
If you're looking for a role where you can take ownership, tackle complex technical issues, and work across a diverse range of technologies and client environments, we'd love to hear from you.
Who We Are
With over 20 local branches supported by a strong national presence, efex is one of Australia’s leading IT and digital services providers. We deliver right-sized solutions in IT, print, and communications that help businesses run smarter, simpler, and more efficiently.
Our culture is approachable and business-focused: we speak in plain language, build real relationships, and always put people first - our clients and our team.
The Role
We’re looking for a Level 2 Service Desk Engineer to join our Brisbane team full-time.
In This Role, You’ll
- Provide proactive and reactive IT support across diverse client environments
- Support and maintain Microsoft 365, Entra ID, Intune, Active Directory, Group Policy, and Windows Server environments
- Maintain system continuity through monitoring, troubleshooting, and maintenance
- Communicate clearly with clients, giving them confidence and visibility at every stage
- Accurately manage tickets, time, and documentation
- Collaborate with account managers and other teams to deliver seamless service
- Mentor and support junior team members
- Gain exposure to leading technologies, expanding your technical skills daily
About You You’ll thrive in this role if you:
- Bring 3 - 5 years’ experience in a technical role within an MSP environment
- Have strong customer service skills and enjoy client interaction
- Are proactive, detail-oriented, and a natural problem solver
Have Medium To High-level Experience With
- Microsoft 365, Entra ID and Intune
- Windows Server environments
- Active Directory and Group Policy
- TCP/IP, DNS, DHCP and VPN technologies
- Network troubleshooting and administration
- Backup and disaster recovery solutions
- Virtualisation technologies such as VMware and Hyper-V
- Cpanel/WHM and Wordpress
- Medical PMS administration
And Some Experience With
- WatchGuard, Meraki, Ubiquiti, Palo Alto or similar firewall platforms
- Microsoft Azure
- Cloud networking and SD-WAN technologies
- Cybersecurity solutions and best-practice security frameworks
- PowerShell scripting and automation
- Microsoft, Cisco, AWS, CompTIA or other industry certifications
- Financial software administration
- Microsoft Power Platform
What We Offer
- Competitive salary that reflects your experience and capability
- A supportive, down-to-earth team environment
- Birthday leave - celebrate your day, on us
- Wellbeing leave - access up to two days per year from your personal leave balance
- Ongoing technical development and certification support
- Career progression opportunities across service delivery, projects, engineering and leadership pathways
- Exposure to a broad range of technologies, industries and client environments
- Challenging and rewarding work where your expertise is genuinely valued
Why Join efex? This is more than a support role; it’s a chance to grow with one of Australia’s fastest-growing MSPs.
You’ll learn fast, be challenged daily, and have genuine opportunities to shape your career. Please note: all shortlisted candidates will be required to undergo a National Police Check as part of the recruitment process.
📌 Level 2 Service Desk Engineer (Brisbane)
🏢 EFEX
📍 Brisbane