EGLO is a leading global manufacturer & distributor of decorative lighting & air movement products.

Our Australian-based wholesale operation in Richlands, Queensland, has a position available for an experienced, hands-on Customer Service Manager. This is a full-time permanent position (38 hours per week), within office hours of Monday to Friday, 8:00am - 4:00pm.

We are looking for a collaborative leader who can steer our dedicated customer support team, optimize workflows, and maintain the exceptional level of service our customers expect.

The role is responsible for:

• Leading, mentoring, and managing a small but busy team of four customer service & warranty administrators

• Overseeing the end-to-end order processing, and warranty resolution workflows, stepping in to support the team during peak times

• Acting as the senior point of escalation for customer issues, warranty claims, and freight-tracking inquiries

• Collaborating closely with warehousing department around prioritisation of urgent orders, backorder runs and general day to day communications

• Assisting with inventory maintenance, consignment stock, and placing stock orders

• Reviewing, developing,



and implementing customer service protocols to improve data accuracy and response times

• Reporting on team performance, customer feedback trends, and operational support to management

To be considered for this role you will need:

• Proven experience in a Customer Service Team Leader or Manager role, ideally within a wholesale, distribution, or manufacturing environment

• Solid leadership capabilities with a passion for coaching staff and maintaining a positive team culture

• Excellent customer relations, communication, and high-level conflict resolution skills

• Exceptional organizational skills with a strong eye for detail and data accuracy

• High proficiency in the Microsoft Office suite

• Experience using Sage Evolution (or a similar ERP system) is highly desirable but not essential

We are a small team that pulls together to simply do whatever it takes to ensure customer satisfaction. In a competitive market, EGLO Australia has an exceptional reputation for customer service, and this is largely due to our can-do attitude. For this reason, we are seeking a genuine leader who leads by example, values a strong work ethic, and thrives in a collaborative team environment.

📌 Customer Service Manager (Richlands)
🏢 EGLO Lighting Australia
📍 Richlands