About the role

The position of Cretaceous Café Supervisor exists to coordinate Museum Café operations, supervise front-of-house duties at the Reception Centre, ensure the cleanliness of all Museum spaces, coordinate the Museum café, catered and other events, provide excellent customer service and support Museum operations. This multifaceted role involves working across four areas each shift: Reception front desk, Cretaceous Café, Noble Express Shuttle and cleaning throughout the Museum Complex.

Key responsibilities

- Supervise delegated aspects of Café operations as directed by the Reception Centre Manager, follow Café Procedures and other relevant protocols

- Ensure excellent customer service while maximising sales and minimising expenses, shrinkage, water and electricity use

- Monitor perishable stock, cleaning and supply levels; maintain adequate stock in Café and storage

- Prepare orders for processing and check/sign deliveries; perform spot and end-of-month stock checks and report findings

- Keep updated on secure food handling practices, including expiry dates and temperature controls; comply with work health and safety laws

- Prepare hot and cold drinks and food, providing prompt counter and table service as required

- Train and guide Café staff, assign and monitor tasks; operate the point-of-sale system and complete tasks like till reconciliation

- Clean and sanitise bathrooms, ensure floors are clean and well maintained, clean windows and glass surfaces, disinfect surfaces, countertops and fixtures

- Supervise the preparation, setup, service and cleanup for catered and other events

- Greet visitors in a friendly way, listen carefully,



respond to complaints positively and maintain a high standard of personal hygiene and presentation

About you

- Well spoken, well presented, friendly and polite with excellent communication skills

- Able to deliver excellent customer service and work calmly and efficiently in a busy environment

- Effective and efficient organisational skills and numerical skills for ordering, end-of-day reconciliations and record keeping

- Self-motivated, energetic and enthusiastic; reliable, dependable and honest

- Flexible and willing to work a seven-day roster including public holidays and weekends, especially April to September

- Emotionally intelligent with a professional approach to workplace relationships

- Queensland Working with Children Check (mandatory)

- Full Australian driver's licence (mandatory)

- Front-line customer-service experience, particularly in a museum, cultural facility or not-for-profit organisation

- Experience using an electronic point-of-sale system and experience in cleaning, housekeeping or similar roles

About us

The Australian Age of Dinosaurs Museum of Natural History is a world-class organisation and home to the world's largest collection of Australia's largest dinosaur fossils. The Museum houses the world's largest collection of Australian dinosaur fossils and comprises a Fossil Preparation Laboratory, Reception Centre, the March of the Titanosaurs exhibition and Gondwana Stars Observatory at Dinosaur Canyon. The Jump-Up site was accredited as Australia's first International Dark-Sky Sanctuary in 2019. The Museum is a non-profit organisation which draws support from across Australia.

📌 Cretaceous Café Supervisor (Winton)
🏢 Australian Age of Dinosaurs
📍 Winton