About the role

The position of Tour Guide/Dark-Sky Experience Guide exists to conduct and demonstrate exemplary guided tours, assist with Reception Centre duties, deliver engaging astronomy and dark-sky experiences, provide excellent customer service, assist with the Museum Café, catered and other events, and support dark-sky experiences and Museum operations.

Key responsibilities

- Study, learn and follow the information in the Tour Procedures and lead visitors on tours of the Fossil Preparation Laboratory, Collection Room, March of the Titanosaurs exhibition, Gondwana Stars Observatory and the Shadows of Gondwana experience

- Operate relevant astronomy and visitor experience equipment, drive groups of visitors via shuttle and conduct tours through Dinosaur Canyon, tailoring tours to suit different ages, interests and knowledge levels

- Learn techniques to manage young children or others who might disrupt tours

- Research information to enhance natural history and astronomical knowledge, keeping tours current, engaging and informative while always being mindful of security and fossil safety

- Operate the electronic point-of-sale system, sell souvenirs, keep stock tidy and clean, monitor stock levels and complete administrative tasks such as till reconciliation accurately and promptly

- Assist with Reception Centre operations, including opening and closing procedures, money handling, reporting and general cleaning duties

- Ensure visitors are attended to at the counters as quickly as possible, greet visitors in a friendly and respectful way, listen carefully, speak clearly and respond positively to complaints

- Assist with preparing café food and drinks, sell café food and drinks, assist with BBQ preparation and service,



and help with preparation, setup, service and cleanup for catered and other events

- Maintain high standards of personal hygiene, food handling, cleanliness and presentation across the Reception Centre, Museum Café and visitor areas

- Help establish performance standards for the role, review performance regularly and identify, complete and evaluate training and development opportunities, including participation in Museum training

- Assist with the care and maintenance of Museum grounds, buildings and other assets, provide support and training to other staff where appropriate, and act as a positive role model and representative of the Museum

About you

- An interest in or knowledge of aspects of palaeontology, natural history and Earth sciences, with an interest in astronomy, the night sky and dark-sky conservation

- Well spoken, well presented, friendly and polite, with the ability to deliver engaging talks, tours and programs

- An understanding of what excellent customer service looks like and the ability to deliver it

- Able to work calmly and efficiently in a busy environment and assist with food preparation, BBQs, catering and events

- Numerical and analytical abilities for end-of-day reconciliations and record-keeping

- Self-aware, respectful, cooperative, self-motivated, energetic and enthusiastic

- Reliable, dependable and honest,



with flexibility to work a seven-day roster including public holidays and weekends, especially April to September

- Emotionally intelligent, with a skilled approach to workplace relationships and clear and appropriate communication

- Willing to support and help other staff, receive and positively respond to feedback, and wear the Museum uniform

- Confident working independently, exercising sound judgement and managing responsibilities during regular evening and late-night shifts, including working alone for extended periods and responding appropriately to emergencies

- Queensland Working with Children Check (mandatory), full Australian driver's licence (mandatory), first-aid and CPR certificates (mandatory)

- A science or related degree (highly regarded)

- Front-line customer-service experience, particularly in retail, hospitality, a museum, cultural facility or not-for-profit organisation, and experience using an electronic point-of-sale system

- Experience in food preparation, BBQs, catering or hospitality, and working outdoors or in a remote environment (highly regarded)

About us

Australian Age of Dinosaurs is a world-class palaeontology museum and tourist destination located in Winton, Queensland. We are dedicated to sharing the fascinating story of Australia's dinosaur heritage and providing unforgettable experiences for visitors from around the world. Our mission is to educate, inspire and entertain guests through immersive, engaging and scientifically accurate experiences that showcase the natural history of our region. We pride ourselves on creating a welcoming environment where curiosity thrives and memories are made.

📌 Tour Guide/Dark-Sky Experience Guide (Winton)
🏢 Australian Age of Dinosaurs
📍 Winton