About the role

The position of Tour Guide/Dinosaur Stampede Caretaker exists to conduct and demonstrate exemplary guided tours, assist with Reception Centre duties, assist with fossil preparation and other Laboratory duties, provide excellent customer service, assist with the Museum Café, catered and other events, support the Park operations as a Dinosaur Stampede Caretaker and support Museum operations.

Key responsibilities

- Study, learn and follow the information in the Tour Procedures and lead visitors on tours of the Fossil Preparation Laboratory, Collection Room, March of the Titanosaurs exhibition and Dinosaur Stampede National Monument
- Drive groups of visitors via shuttle and conduct tours through Dinosaur Canyon, being mindful of different ages, interests and knowledge in each tour group and tailoring tours accordingly
- Learn techniques to manage young children or others who might disrupt tours
- Research information to enhance natural history knowledge and keep tours current and improved, always being mindful of security and fossil safety
- Operate the electronic point-of-sale system and sell souvenirs, keep stock tidy and clean, and complete administrative tasks such as till reconciliation accurately and promptly
- Prepare fossils according to Museum requirements and instructions and assist with other fossil-related tasks
- Ensure visitors are attended to at the counters as quickly as possible, greet visitors in a friendly way, listen carefully and speak clearly, and respond to complaints positively
- Assist with preparing café food and drinks, sell café food and drinks, and assist with preparation, setup, service and cleanup for catered and other events
- Study and learn the information in the Lark Quarry Interpretation Procedures Manual, maintain the grounds and buildings around the park, irrigate the grounds and planted trees, and ensure the premises are secured according to guidelines




- Help establish performance standards for the role and identify, complete and evaluate training and development opportunities including participation in Museum training

About you

- An interest in or knowledge of aspects of palaeontology and natural history and Earth sciences
- Well spoken, well presented, friendly, polite with the ability to deliver talks and programs
- An understanding of what excellent customer service looks like and the ability to deliver it
- Numerical and analytical abilities for end-of-day reconciliations and record-keeping
- Self-aware, respectful, cooperative, self-motivated, energetic and enthusiastic
- Reliable, dependable and honest, with flexibility to work a seven-day roster including public holidays and weekends, especially April to September
- Emotionally intelligent with a skilled approach to workplace relationships and clear and appropriate communication
- Queensland Working with Children Check (mandatory), full Australian driver's licence (mandatory), first-aid and CPR certificates (mandatory)
- A science or related degree (highly regarded)
- Front-line customer-service experience, particularly in a museum, cultural facility or not-for-profit organisation, and experience using an electronic point-of-sale system

About us

The Australian Age of Dinosaurs Museum of Natural History is a world-class organisation and home to the world's largest collection of Australia's largest dinosaur fossils. Australian Age of Dinosaurs was incorporated as a not-for-profit organisation in October 2002. Today the Museum houses the world's largest collection of Australian dinosaur fossils and comprises a Fossil Preparation Laboratory, Reception Centre, the March of the Titanosaurs exhibition and Gondwana Stars Observatory at Dinosaur Canyon. The Jump-Up site was accredited as Australia's first International Dark-Sky Sanctuary in 2019. Future plans include the construction of Australia's premier natural history museum. The Museum is a non-profit organisation which draws support from across Australia.

📌 Tour Guide/Dinosaur Stampede Caretaker (Winton)
🏢 Australian Age of Dinosaurs
📍 Winton