About the role

The position of Tour Guide/Dinosaur Stampede Coordinator exists to conduct and demonstrate exemplary guided tours, coordinate the delivery of tours and support the training and induction of recent guides, assist with Reception Centre duties, assist with fossil preparation and other Laboratory duties, provide excellent customer service, assist with the Museum Café, catered and other events, coordinate and support Dinosaur Stampede Park operations and support Museum operations.

Key responsibilities

- Study, learn and follow the information in the Tour Procedures and lead visitors on tours of the Fossil Preparation Laboratory, Collection Room, March of the Titanosaurs exhibition and Dinosaur Stampede National Monument

- Drive groups of visitors via shuttle and conduct tours through Dinosaur Canyon, being mindful of different ages, interests and knowledge in each tour group and tailoring tours accordingly

- Learn techniques to manage young children or others who might disrupt tours

- Research information to enhance natural history knowledge and keep tours current, engaging and informative while always being mindful of security and fossil safety

- Coordinate the daily delivery of tours, assist with guide allocation and rostering, and provide practical guidance and support to guides delivering tours

- Assist with the induction and training of new guides by providing information, demonstrations and practical support, and help maintain consistent standards of information, interpretation, presentation and visitor service

- Communicate changes to tour information, procedures and operational requirements to guides, and provide feedback to the Reception Centre Manager on tour delivery, training needs and operational issues

- Operate the electronic point-of-sale system, sell souvenirs, keep stock tidy and clean, monitor stock levels and complete administrative tasks such as till reconciliation accurately and promptly

- Assist with Reception Centre operations, including opening and closing procedures, money handling, reporting and general cleaning duties

- Prepare fossils according to Museum requirements and instructions, assist with other fossil-related tasks and complete general Laboratory cleaning and maintenance duties as required





- Ensure visitors are attended to at the counters as quickly as possible, greet visitors in a friendly and respectful way, listen carefully, speak clearly and respond positively to complaints

- Assist with preparing café food and drinks, sell café food and drinks, assist with BBQ preparation, cooking and service, and help with preparation, setup, service and cleanup for catered and other events

- Study and learn the information in the Lark Quarry Interpretation Procedures Manual and coordinate and support the delivery of visitor experiences at Dinosaur Stampede National Monument

- Provide practical support to guides working at Dinosaur Stampede National Monument, maintain the Park grounds and buildings, irrigate grounds and planted trees, and ensure the premises are secured according to guidelines

- Communicate events, operational issues, rainfall and other relevant information to the manager or nominated person, and follow Winton Shire Council and Museum policies, procedures, checklists and health and safety requirements

- Help establish performance standards for the role, review performance regularly and identify, complete and evaluate training and development opportunities, including participation in Museum and Council training

- Provide induction, training and support to other Museum staff where appropriate, assist with the care and maintenance of Museum grounds, buildings and other assets, and act as a positive role model and representative of the Museum

About you

- An interest in or knowledge of aspects of palaeontology, natural history and Earth sciences, and an understanding of the information and interpretation requirements for Museum tours and visitor experiences

- Well spoken, well presented, friendly and polite, with the ability to deliver engaging talks, tours and programs

- Confident speaking to groups and engaging visitors of different ages and interests

- Able to coordinate the delivery of tours,



provide practical guidance and support to other guides, and assist with the training and induction of new staff

- An understanding of what excellent customer service looks like and the ability to deliver it

- Numerical and analytical abilities for end-of-day reconciliations and record-keeping

- Self-aware, respectful, cooperative, self-motivated, energetic and enthusiastic

- Reliable, dependable and honest, with flexibility to work a seven-day roster including public holidays and weekends, especially April to September

- Emotionally intelligent, with a professional approach to workplace relationships and clear and appropriate communication

- Willing to support and help other staff, receive and positively respond to feedback, and wear the Museum uniform

- Confident exercising sound judgement, managing emergencies and working independently for extended periods, including being based at Dinosaur Stampede National Monument for up to five days or more

- Queensland Working with Children Check (mandatory), full Australian driver's licence (mandatory), first-aid and CPR certificates (mandatory)

- A science or related degree (highly regarded)

- Front-line customer-service experience, particularly in retail, hospitality, a museum, cultural facility or not-for-profit organisation, and experience using an electronic point-of-sale system

- Experience providing training, induction or practical support to other staff (highly regarded)

About us

The Australian Age of Dinosaurs Museum of Natural History is a world-class organisation and home to the world's largest collection of Australia's largest dinosaur fossils. Australian Age of Dinosaurs was incorporated as a not-for-profit organisation in October 2002. Today the Museum houses the world's largest collection of Australian dinosaur fossils and comprises a Fossil Preparation Laboratory, Reception Centre, the March of the Titanosaurs exhibition and Gondwana Stars Observatory at Dinosaur Canyon. The Jump-Up site was accredited as Australia's first International Dark-Sky Sanctuary in 2019. Future plans include the construction of Australia's premier natural history museum. The Museum is a non-profit organisation which draws support from across Australia.

📌 Tour Guide/Dinosaur Stampede Coordinator (Winton)
🏢 Australian Age of Dinosaurs
📍 Winton