MSO Support Specialist

Eastern Creek, NSW | Full Time

Ready to Take Your Career Beyond the Workshop?

Are you an experienced vehicle repair professional looking to leverage your technical expertise in a more strategic and influential role?

PPG is seeking an exceptional MSO Support Specialist to partner with one of our key Multi Shop Organisation (MSO) customers across Recent South Wales and the ACT. In this highly visible role, you'll act as a trusted technical advisor, trainer, and operational improvement specialist, helping repair centres maximise productivity, strengthen technical capability, and deliver outstanding repair outcomes.

This is a unique opportunity to move beyond day-to-day production work and join a global industry leader, where you'll use your knowledge to influence multiple sites, coach teams, solve complex challenges, and contribute directly to customer success.

A fully maintained company vehicle is provided for both business and personal use.

What You'll Be Responsible For

As the technical link between PPG and our customer network, you will:

- Deliver hands-on technical support, coaching, and guidance across multiple repair facilities.

- Train and mentor paint and panel teams to improve skills, application techniques, product knowledge, and workshop performance.

- Conduct individual and group training sessions, competency assessments, and pre-employment evaluations.

- Identify operational inefficiencies and production bottlenecks, implementing practical solutions that drive throughput and profitability.

- Support the successful adoption of PPG products, systems, and best-practice repair processes.

- Troubleshoot technical challenges and provide expert advice to improve repair quality and consistency.

- Assist with paint preparation, mixing, and application activities when operational support is required.





- Maintain workshop equipment including spray guns, UV and IR curing equipment, gun wash systems, and colour management tools.

- Build robust relationships with site leaders, technicians, and key stakeholders across the MSO network.

- Regularly travel throughout NSW and the ACT to support customer operations.

What Success Looks Like

In this role, you'll be recognised for:

- Developing high-performing repair teams through coaching and training.

- Driving measurable improvements in productivity and labour efficiency.

- Improving repair quality and process consistency across multiple sites.

- Building trusted relationships that position PPG as a genuine partner in customer success.

- Identifying opportunities for continuous improvement and operational excellence.

About You

We're looking for someone who combines strong technical capability with a passion for helping others succeed.

You will bring:

- Extensive experience within a high-volume collision repair, automotive refinishing, or vehicle repair environment.

- Strong knowledge of paint application, repair processes, workshop operations, and industry best practice.

- A proven ability to influence, coach, and develop technical teams.

- Excellent communication and relationship-building skills.

- Strong commercial awareness and an understanding of productivity, labour efficiency, and workshop performance metrics.

- Outstanding planning, organisation, and problem-solving abilities.

- A proactive approach with a strong customer focus.

- A current and valid driver's licence.

Desirable Experience

- Previous experience delivering technical training or workplace coaching.

- Knowledge of PPG products, systems, and colour technologies.

- Familiarity with Lean Manufacturing, Continuous Improvement, or Operational Excellence principles.

- Experience supporting multi-site repair operations.

📌 MSO Support Specialist (Morningside)
🏢 PPG Industries
📍 Morningside