Reports to: General Manager

Purpose

Assist with ensuring smooth, accurate, and timely processing of data for reporting purposes along with managing day to day banking processes and reconciliations.

Responsibilities and Activities

· Identify process improvements and report system issues in the policy admin system to management and technical support.

· Ensure timely follow-up on dishonoured payments and debtor accounts of policyholders.

· Approve and upload files to the bank for payment processing.

· Process and authorise customer credit card and bank refunds in accordance with company policy.

· Handle chargebacks and ensure accurate reconciliation of bank statements.

· Identify and rectify declined claims and refunds on bank statements.

· Prepare monthly debtors report and provide insights to management.

· Work with the development team to review and improve processes and functions for the purposes of accurate financial/bordereaux reporting to the underwriters.

· Assist in full end to end bank reconciliations of large data set bank reconciliations.





· Ensure compliance with company policies and regulatory requirements in all financial transactions.

· Maintain accurate filing and scanning of accounts documentation.

· Respond to finance-related banking and reporting queries.

· Collaborate with other departments to resolve account-related issues promptly.

Required Skills

· Strong analytical skills, good understanding of large dataset reconciliations.

· Robust mathematical background.

· Able to present well formatted data, which is clear, concise and answers questions posed.

· Experience in banking and finance reconciliations essential.

· Accountancy, bookkeeping, finance experience preferred.

· High attention to detail and accuracy in all tasks.

· Strong excel skills.

· Ability to handle complex queries and provide effective solutions.

· Strong communication and interpersonal skills.

· Proficiency in payment processing systems and Microsoft Office Suite.

· Ability to manage multiple priorities and meet deadlines.

📌 MIS Finance Assistant (Tullamarine)
🏢 Petcover Aust
📍 Tullamarine