About the role

The position of Tour Guide/Dark-Sky Experience Coordinator exists to conduct and demonstrate exemplary guided tours, coordinate astronomy and dark-sky experiences and support recent guides, assist with Reception Centre duties, provide excellent customer service, assist with the Museum Café, catered and other events, support dark-sky and astronomy experiences and support Museum operations.

Key responsibilities

- Study, learn and follow the information in the Tour Procedures and lead visitors on tours of the Fossil Preparation Laboratory, Collection Room, March of the Titanosaurs exhibition, Gondwana Stars Observatory and the Shadows of Gondwana experience
- Operate and use relevant astronomy and visitor experience equipment as trained and drive groups of visitors via shuttle and conduct tours through Dinosaur Canyon
- Be mindful of the different ages, interests and knowledge in each tour group and tailor tours accordingly
- Learn techniques to manage young children or others who might disrupt tours and research information to enhance natural history and astronomical knowledge
- Study, learn and follow the information and procedures for astronomy and dark-sky experiences and coordinate the delivery of scheduled astronomy and dark-sky experiences
- Provide practical guidance and support to guides delivering astronomy and dark-sky experiences and assist with the induction and training of new guides
- Monitor weather and sky conditions and communicate changes that may affect scheduled experiences
- Operate the electronic point-of-sale system and sell souvenirs, keep stock tidy and clean and complete administrative tasks such as till reconciliation
- Ensure visitors are attended to at the counters as quickly as possible, greet visitors in a friendly way and respond to complaints positively
- Assist with preparing café food and drinks, BBQ preparation, cooking,



service and pack-up and assist with preparation, setup, service and cleanup for catered and other events

About you

- An interest in or knowledge of aspects of palaeontology, natural history and Earth sciences and astronomy, the night sky and dark-sky conservation
- Well spoken, well presented, friendly, polite with the ability to deliver talks and programs
- An understanding of what excellent customer service looks like and the ability to deliver it
- Able to work calmly and efficiently in a busy environment and provide practical guidance, training and support to new guides
- Confident speaking to groups and engaging visitors of different ages and interests
- Able to assist with food preparation, BBQs, catering and events and numerical and analytical abilities for end-of-day reconciliations and record-keeping
- Self-motivated, energetic and enthusiastic, reliable, dependable and honest
- Flexible and willing to work a seven-day roster including public holidays and weekends, especially April to September
- Queensland Working with Children Check (mandatory), full Australian driver's licence (mandatory) and first-aid and CPR certificates (mandatory)
- Front-line customer-service experience, experience delivering tours, talks, presentations or visitor programs and experience in food preparation, BBQs, catering or hospitality

About us

The Australian Age of Dinosaurs Museum of Natural History is a world-class organisation and home to the world's largest collection of Australia's largest dinosaur fossils. The Museum houses the world's largest collection of Australian dinosaur fossils and comprises a Fossil Preparation Laboratory, Reception Centre, the March of the Titanosaurs exhibition and Gondwana Stars Observatory at Dinosaur Canyon. The Jump-Up site was accredited as Australia's first International Dark-Sky Sanctuary in 2019. The Museum is a non-profit organisation which draws support from across Australia.

📌 Tour Guide/Dark-Sky Experience Coordinator (Winton)
🏢 Australian Age of Dinosaurs
📍 Winton