Business Unit: Housing Services, Mid West Housing

Position No: Pool Ref VCID03492

Salary/Level: Level 2, $79,604 - $85,350 pa, PSCSAA 2024

- Seeking to establish a recruitment pool to fill vacancies that may arise within the next twenty four (24) months

Come join the team at the new Department of Housing and Works.

The Department of Housing and Works delivers and maintains essential social housing and critical infrastructure across Western Australia—including schools, hospitals and police facilities.

We manage tenancy services, support housing provision in remote Aboriginal communities, and oversee government employee accommodation.

Through office accommodation solutions, State Fleet management, procurement, planning and asset policy, we empower other government agencies to deliver their best.

We actively encourage applications from Aboriginal and Torres Strait Islander people, people with disability, youth, people of diverse sexualities and genders, and culturally and linguistically diverse people.

We are committed to ensuring our hiring processes are inclusive. If you are an Aboriginal and Torres Strait Islander person, young person or person with disability seeking assistance with your application, please contact Jobs and Skills WA on 13 •4 64. If you are a person living with disability and require any adjustments or accommodations, please contact Carly Ullrich on 04•• ••• 922 or via email at [email protected]. You can also reach us through the National Relay Service.

When you join us, you can enjoy a variety of benefits, including:

- flexible work options, including working from home up to 2 days per week.
- professional development, training, and on-the-job learning to advance your career.
- generous leave entitlements, which include 4 weeks annual leave, 3 public service holidays each year, accrued long service leave every 7 years and an option to purchase additional leave each year.



Access to cultural leave for Aboriginal and Torres Strait Islander people.
- modern workspaces, where you choose your workspace that assists you to do your best work.
- access to activity-based work hubs in the CBD, Fremantle and Joondalup for ad hoc flexible work.
- corporate discounts with selected health insurance providers and access to wellness programs.
- Opportunity to contribute to diversity, inclusion, and cultural initiatives across the department, including networks and working groups that promote equity and belonging.

About The Role:

A Customer Service Officer plays a key role in delivering high-quality service and support to customers, acting as the first point of contact and ensuring enquiries are managed professionally, efficiently and with empathy.

Working as part of a collaborative team, you will assist customers through a variety of channels, provide accurate information and advice, process applications and requests, maintain detailed records, and contribute to positive customer outcomes.

The successful applicant will demonstrate excellent communication and interpersonal skills, strong attention to detail, sound problem-solving abilities, and a commitment to providing exceptional customer service while managing competing priorities in a fast-paced environment. Experience working with diverse customer groups, maintaining confidentiality, and using computer-based systems will be highly regarded.

About You:

We are seeking a customer-focused and motivated individual who demonstrates excellent communication and interpersonal skills, a positive and professional attitude,



and a genuine commitment to delivering outstanding customer service.

The successful candidate will be organised, adaptable and resilient, with the ability to build rapport with a diverse range of people, manage competing priorities, and work effectively both independently and as part of a team.

If you have a willingness to learn, embrace change and contribute positively to a collaborative workplace culture, we encourage you to apply for this role.

The position operates in Personal Leadership context. This means that you are required to demonstrate personal accountability for delivering excellence and support your team and agency in delivering strategic goals. You will be expected to build and nurture relationships and be willing to seek feedback and learn.

How to Apply:

If you think you have what it takes to be a part of our dynamic and forward thinking team, please click the “APPLY FOR THIS JOB” button and you will be redirected to WA Government Jobs and follow the advertising instructions. If not directed straight to the position, please key the position number into the web search box.

Please ensure you apply before the closing deadline as we won’t accept late and incomplete applications.

Further Job-Related Information:

For further information about the position please contact Carly Ullrich on 04•• ••• 922 or via email at [email protected] (not to be contacted for Applicant Information Packs or assistance with lodging your application).

We are seeking to establish a recruitment pool to fill vacancies that may arise within the next twenty four (24) months. Suitable applicants will be placed in the pool which may be used to fill full-time, part time, permanent or fixed-term vacancies with the possibility of further extension(s) and/or permanency. Please note that being placed in the pool does not guarantee your placement in a position.

Closing Date: Friday, 13 November 2026 at 4:00pm (AWST)

📌 Customer Service Officer (Geraldton)
🏢 Department of Housing and Works WA
📍 Geraldton