NSW Department of Communities and Justice – Tuggerah NSW

- Salary: $133,348 - $146,945 + super + leave loading
- Location: Lismore
- Creation of Talent Pool for future roles

Your role

This is an exciting chance to step into a leadership role within Housing Services. You will lead and support a team delivering client-centred services to some of the most vulnerable members of our community, ensuring high-quality outcomes while driving strong operational performance.

As a Team Leader, you will play a key role in balancing customer service excellence with the achievement of business objectives. You will support staff to navigate complex client needs, deliver responsive services, and contribute to positive housing outcomes across the district.

This recruitment will create a talent pool for future Team Leader opportunities across Northern District.

What you'll do

As a Team Leader, you will provide leadership, direction and support to a team operating in a fast-paced service environment. You will be responsible for managing team performance, developing staff capability, and ensuring services are delivered efficiently, professionally and in line with policy and legislative requirements.

You will support your team to deliver quality customer service to clients with diverse and often complex needs, while ensuring business outcomes and service standards are achieved.

You will:

- Lead, coach and develop staff to achieve individual and team objectives.
- Support the delivery of responsive, client-centred services that achieve positive outcomes for customers and communities.
- Monitor performance and service delivery outcomes, identifying opportunities for continuous improvement.
- Manage complex client matters and provide support and guidance to staff.
- Build and maintain effective relationships with internal and external stakeholders.
- Manage competing priorities while maintaining service quality and operational performance.




- Contribute to business improvement initiatives and operational priorities.
- Ensure compliance with relevant policies, procedures and legislative requirements.

What we're looking for

- Demonstrated experience leading teams in a complex service delivery environment.
- Strong leadership skills, including coaching, performance management and capability development.
- Commitment to delivering excellent customer service and achieving positive outcomes for vulnerable clients and communities.
- Proven ability to balance customer service delivery with operational priorities and performance targets.
- Strong stakeholder engagement and relationship management skills.
- Sound decision-making, problem-solving and communication skills.
- Ability to manage competing priorities and deliver results in a high-volume environment.
- Current NSW Driver Licence.

We focus on hiring people who share our commitment and goals of inclusion, collaboration, adaptability, courage and integrity. If you meet the essential requirements and the role resonates with you, you do not need to meet every desired requirement for us to want to talk to you.

What We Offer

We offer a variety of benefits, including:

- A challenging and rewarding career
- Flexible, autonomous work environment
- Competitive pay and conditions
- Training and development opportunities to build and maintain capabilities
- Health & Wellbeing and Employee Assistance Programs.

Want more information? Visit our website to see more information on Working for us.

We do work that really matters

Working for the Department of Communities and Justice (DCJ) provides lots of opportunities to make a real difference. We collaborate with other agencies and community partners, to improve lives and realise the potential of children, adults, families and communities. We're focused on breaking, rather than managing, disadvantage. It's work that really matters.

Applications close Sunday, 15 November 2026 at 11:59pm AEST.

For more information

📌 Team Leader (Central Coast)
🏢 Nsw Department Of Communities And Justice
📍 Central Coast